Channel Partner Client Analyst

Want to be a bswifter? 

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. 

 We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! 

Serve as first level system support for Channel Partners by: troubleshooting system issues, resolving client questions, performing release testing and SOW support in partnership with the rest of the client service team. The overall goal is to provide high quality and timely support that creates raving fans internally and externally.

Core Responsibilities
1. Support routine tickets and emails– responses typically reviewed for accuracy
2. Troubleshoot bswift system issues
3. Regression test releases with support from POD
4. Test client sites to ensure proper functionality and quality
5. Review bswift’s help guide to become familiar with the functionality, and use it to help solve client problems
6. Keep up to date on all courses in Litmos, and complete Top Dog learning Path within Litmos

Client Specific Responsibilities
1. Take notes on call and distribute to team(internal)
2. Manage open items ticket log, and prepare for client status calls
3. Review any daily file failures (email and tickets) distribute that information to the client and support the resolution
4. Conduct system audits as needed
5. Liaison with bswift service center to ensure quality resolution of client issues
6. Other responsibilities as needed or requested by the client

· Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
· Ability to operate and make timely decisions in an ambiguous, fast-paced work environment.
· Ability to quickly sort through complex subject material
· Analytical skill-sets and ability to effectively use data for strategy
· Proficiency in Excel, VLOOKUPS, Pivot Tables
· Experience in benefits administration system technology, payroll, HRIS or related software preferred

 

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment! No time to commute?  No problem!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.

Specific benefit offerings vary by position and may be subject to change.

 

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