Director, Strategic Account Management

Predictive analytics and machine learning power Socure’s groundbreaking technology and fuel our mission to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.

Socure is the world leader in digital identity verification and fraud prevention. Our recent awards include Forbes 2022 America’s Best Startup Employers, The Forbes Cloud 100, The Deloitte Technology Fast 500, and Inc. 5000’s fastest growing companies.

Listen to why some of the world’s top technology investors see the enormous, transformative potential in Socure’s mission and products:

https://www.youtube.com/watch?v=ifM9_jPQCv8

The Director, Strategic Account Management manages their own assigned accounts, as well as oversees the success of their assigned team and their accounts, and the continuous improvement of team performance, best practices and measurements. The Director, Strategic Account Management is responsible for leading the team in  managing major existing accounts, cultivating ongoing relationships, expanding relationships, defining and executing accounts strategy, maximization of solutions’ value, uncovering sales opportunities.  The Director ensures that their team is operating as the face of Socure throughout the post-sales customer journey - from onboarding to implementation to renewal. They manage the team in creating and implementing strategic account plans, focused on enterprise-wide deployments of products and services. 

Role and Responsibilities

• Leads, measures, coaches and develops a Strategic Account Management team

• Grows assigned accounts’ revenue and uncovers sales opportunities

• Develops and Implements Account Management practices and tools

• Reports to Management on major activities, wins and risks within the self-assigned and team-assigned accounts

• Responsible for the strategy per account and cross accounts

• Builds direct relationships with strategic clients at expanded level (horizontally and vertically)

• Brings the voice of the customer internally to support the organization with prioritization and roadmap

• Works in a cross-functional model to ensure best of class service to customers and continuous  improvement in efficiency

Required Qualifications 

• At least 10+ years experience as an Strategic Account Manager/Customer Success Manager/Customer Relationship Manager

• Aptitude to lead an Strategic Account Management Team, including hiring top talent and team development

• Experience in developing and implementing Account Management best practices, procedures and tools

• Critical thinking and strategic view skills

• Exceptional communication and interpersonal skills

• Willingness to contribute to evolving needs, structuring and planning

• Outstanding negotiation, challenger selling and consultative sales skills

• Demonstrated experience accessing enterprise-level engagements dealing with complex sales cycles

• Proven creative problem-solving approach and strong analytical skills

• Demonstrated ability to negotiate resources and priorities with multiple stakeholders in order to drive business results

• Strong desire and ability to move up within a sales organization

• Proficiency with SalesForce or other CRM software

• Prior experience as a Sales Development Representative or Account Executive with a track record of achieving sales quotes with SaaS related products

• Prior experience in the financial services 

• Excited by the challenges of a fast-paced, mission-driven company set on disrupting the identity verification industry 

• Comfort with up to 50% travel—this is a remote role, with travel as required

Salary Disclosure:

Base Salary range: $160,000-180,000

This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job related factors. Socure's compensation and rewards package for full time roles includes a market competitive salary, equity,  comprehensive ben