Technical Account Manager

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

The Technical Account Manager is responsible for establishing, maintaining and evaluating all sales and support initiatives of the Technical Service department to support the company’s overall goals and objectives. Also responsible for conducting operational and logistical support to enhance customer relationships and meet organizational goals and objectives.

Essential Duties & Responsibilities
1. Represent and promote the products and mission of the company in a positive and professional manner at all times
2. Maintain and grow business within territory as defined by management
3. Assist with account management and development of customer accounts
4. Establish leads and strategic business relationships with customers
5. Develop accounts including negotiations and closing of deals
6. Ensure the smooth flow of information between customers, company management and other parties involved in the sales process
7. Send or deliver marketing materials or technical documents to customers upon request
8. Coordinate and schedule company resources to facilitate an efficient purchase, delivery and follow-up experience for all customers
9. Conduct well organized product presentations and demonstrations to customers as well as at conventions
10. Research products and consult technical experts as needed to answer customer questions
11. Assist and maintain customer reporting and CRM data management
12. Work with Sales Operations to effectively coordinate travel and strategy to fill Opportunity funnel
13. Perform installation, service, and train customers on products when required
14. Ensure proper documentation occurs throughout the sales process (general communication, opportunity status, customer profile, quotes and contracts)
15. Coordinate trade show logistics in conjunction with the Sales and Marketing teams
16. Follow up on leads generated by web-based advertising, trade shows, partners, etc.
17. Attend conventions, sales meetings and training programs as required by management
18. Perform additional duties as assigned by management

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience
• Must have a Bachelor of Science degree in biological science or other field related to the position. Degrees in Science or engineering are acceptable.
• Degrees in business or communications may be acceptable if technical training has been completed.
• Previous experience in the medical service or medical products industry preferred
• Prior experience with diagnostics reagents preferred
• Previous sales management experience preferred
Computer Skills
• Proficient in Microsoft Word, Excel, and Outlook.
• Test Designer
• Internet Explorer, Chrome, or Firefox
• Must be willing and able to learn other software programs as