Patient Services Specialist - Behavioral Health
ProvidenceAbout the role
Patient Services Specialist - Behavioral Health full - time, day shift at Providence Portland Medical Center
Providence offers a fantastic benefits package which include but is not limited to:
Free, convenient, and ample parking
TriMet annual pass (Hop Fastpass) for benefit eligible staff who work within the Portland Service Area (does NOT include Wilsonville, Newberg, Seaside, Hood River, Washington State, or Medford)
Medical Plan Assistance Program- provides free or reduced-cost coverage to caregivers and their eligible dependents who qualify based on household size and income
Tuition reimbursement/education– includes 100% tuition paid program options; up to $5,250 per year for select undergraduate and masters degrees within Guild catalog. Required books and fees are 100% covered or reimbursable for select schools in the Guild catalog up to program funding cap
Paid Time Off – Benefit eligible caregivers receive up to 25 days per year
Retirement - The Providence retirement program consists of employer match and discretionary contributions that work together with your pre-tax (and/orRoth aftertax) contributions to help you save for retirement.
Lyra Caregiver Assistance program- Up to 25 counseling or coaching sessions per eligible member per year
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The Patient Relations Representative (PRR) is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service and in addressing patient safety issues that arise with acutely ill psychiatric patients.
Required Qualifications:
- Upon hire: In compliance with company policy and state regulations, a Department of Human Services (DHS) background check is required for this position.
- 1 year customer service experience, or
- Successful completion of a Providence internship.
- Coursework/Training: Some college.
- 1 year of medical office or healthcare experience.
- Basic experience with electronic medical records and/or computerized billing systems.
- Medical terminology experience.
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
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