Administrative Assistant III- Customer Experience

 

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.

 

We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility.

Military service members and veterans with ranks from E5-E9, W1-CW5, or O3-O6, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity. 

At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.

This position does not offer relocation assistance. 

 

Job Summary

Under general supervision, this role provides the highest level of clerical and administrative/secretarial support to a management level(s) and department or staff.

 

Responsibilities include the following: 

Administrative & Operational Expertise

• Will provide progressive clerical, senior leader support, and office management experience, supporting senior leaders in a fast‑paced, deadline‑driven environment.
• Manage multiple administrative functions simultaneously, including invoice processing, time administration, calendar management, travel coordination, and procurement support.
• Prioritize competing demands across leaders, teams, and multiple office locations while maintaining accuracy and responsiveness.

 

Financial, Procurement & Systems Knowledge

• Invoice processing, cost tracking, and reconciliation, including verifying accuracy, resolving discrepancies, and ensuring timely processing.
• Purchase Order (PO) lifecycle management, including tracking requisitions, monitoring expiration/renewals, and coordinating with contract leads.
• Proficient in SAP ERP (or similar enterprise systems) for invoicing, PO management, and administrative transactions.
• Solid understanding of company financial controls, procurement policies, and approval processes.

 

Time Administration & Compliance

• Administering timekeeping systems, monitoring submissions, correcting errors, and ensuring compliance with company policies and payroll deadlines.
• Work with employees, managers, Human Resources, and/or IT to resolve time reporting issues accurately and confidentially.

 

Calendar, Travel & Logistics Management

• Logistical planning skills for meetings, offsites, and team events, including room reservations, catering, and vendor coordination.
• Manage calendars for senior leadership, including conflicting priorities, confidential meetings, and shifting schedules.
• Coordinating travel, including flights, hotels, ground transportation, and expense documentation.

 

Office & Multi‑Site Support

• Build effective working relationships with local site contacts.
• Supporting multiple office locations, ensuring consistent ordering of supplies and equipment readiness.
• Anticipate office and team needs and proactively resolve issues before disruption occurs.

Job Summary Continued

Communication & Stakeholder Support

• Exceptional oral and written communication skills, with the ability to interact professionally with all levels of leadership, employees, vendors, and external partners.
• Strong customer service mindset, balancing responsiveness with discretion and professionalism.
• Collect, analyze, and compile information to provide clear summaries, updates, or recommendations to leadership.

 

Judgment, Initiative & Discretion

• High level of integrity, discretion, and sound judgment when handling confidential information and sensitive matters.
• Initiative in identifying process improvements, efficiency gains, or administrative best practices.
• Work independently with minimal direction while knowing when to escalate issues appropriately.

 

Planning, Organization & Technical Skills

• Outstanding planning, organizational, and time‑management skills, with exceptional attention to detail.
• Provide logistical and administrative support as needed during storms which may include coordination of resources, supplies, and communication support.
• Strong proficiency in Microsoft Office Suite, especially:
  • Outlook (calendar management,