Digital Consumer Experience Manager

 

Digital Consumer Experience Manager

Based in Nigeria

Up to 30% of international travel

Reports to Nigeria Business Lead

 

Who are we?

Viya Health Nigeria Ltd is a private company dedicated to addressing the needs of women throughout their sexual and reproductive health journey. Our mission is to eliminate barriers to trusted information, quality products, and essential services, ensuring that women can access the support they need with ease and confidence. We focus on empowering women to make informed choices that enhance their health and wellness by expanding options and addressing challenges related to accessibility. 

 

Our vision is to create a seamless and supportive experience for women by leveraging an omnichannel strategy. Through innovative digital platforms and solutions, we aim to strengthen the delivery of high-quality information, products, and services. By combining technology with a customer-centric approach, Viya Health Enterprise Ltd strives to improve women’s reproductive health outcomes, enhance their wellness journey, and make a lasting impact across the communities we serve. 

 

Purpose of the Role

 

The Digital Consumer Engagement Manager will lead the successful execution of Viya Health’s digital business strategy across Nigeria, managing digital platforms, growing our online community, and driving product and service uptake. This role blends digital marketing, content strategy, community growth, and performance analytics to create seamless, impactful consumer experiences.

 

We're looking for a hands-on executor who understands how to translate strategy into results, and who’s ready to grow into a broader regional leadership role as we expand.

 

Key Responsibilities:

Digital Marketing & Campaign Management

• Lead the planning and execution of digital marketing campaigns to increase awareness, demand, and conversion for Viya Health products and services.
• Leverage digital channels including social media, SEO, email marketing, paid media, and influencer partnerships to drive reach, relevance, and revenue.
• Manage Viya's digital platforms, including websites, WhatsApp, Facebook, Instagram, and e-commerce (WordPress + WooCommerce).
• Implement digital brand strategies that strengthen visibility, engagement, and market positioning, ensuring brand consistency across all platforms and touchpoints.

Consumer Experience & Growth

• Own and optimize the end-to-end digital consumer journey, ensuring seamless navigation, engagement, and satisfaction at every stage from awareness to maintenance and advocacy.
• Partner cross-functionally to identify and remove friction points, improve UX and usability, and enhance performance across all digital touchpoints.
• Use data and behavioral insights to drive community growth, increase user retention, and maximize customer lifetime value.
• Deliver results by increasing conversion rates, growing our user base, and driving product and service uptake.
• Execute performance-driven strategies to improve consumer experience, grow revenue and optimize RO, including cost per acquisition (CPA) and return on ad spend (ROAS) and NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score)

Content Strategy & Management

• Oversee the creation of high-impact, relevant content for digital platforms, including social media, blogs, and websites.
• Collaborate with the content manager, creative teams, brand ambassadors, and partners to ensure content is effective and aligns with brand voice and strategic priorities.
• Lead effective content operations, including planning, production workflows, and publishing, using CMS tools and digital asset management systems.
• Ensure all content supports Viya's brand positioning, behavioral objectives, and consumer engagement goals.

Digital Ecosystem Implementation & Optimisation

• Lead the end-to-end implementation and day-to-day performance of Viya's omnichannel digital ecosystem in Nigeria markets, including app, e-commerce platform, CRM, and associated tools.
• Serve as the Nigeria markets’ primary interface with the Technology team: articulate market requirements, surface consumer and implementation insights to inform the product and tech roadmap, and coordinate delivery timelines, prioritisation, and localisation needs.
• Identify optimisation opportunities across the digital ecosystem in line with market needs.
• Ensure consistency and coherence across all digital touchpoints, maintaining a unified, on-bra