Patient Coordinator - At Risk Patients - Emergency Department - Ochsner Baptist

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job profile facilitates access to prevention, treatment, and research services for at-risk patients, including those with or at risk for HIV, Hepatitis C, sexually transmitted infections, severe injection-related infections, high social vulnerability, or overdose risk. This job functionally oversees and trains research and patient coordinators, ensuring quality improvement in care coordination and linkage to services. This job supports health equity by enhancing care delivery and reducing disease burden in high-risk populations. This job collaborates with clinical and community partners to improve patient outcomes.

Education

Required - Highschool Diploma or GED

Preferred - Bachelor’s Degree

Work Experience

Required - Bachelor’s Degree and 1 year of experience in clinical, research-related, or social services patient navigation or linkage to treatment for at-risk patients (HIV, Hepatitis C, STIs, Severe Injection-related Infections (SIRI), non-adherence to healthcare, high social vulnerability, and/or drug overdoses). 

In lieu of Bachelor’s Degree: 3 years of experience in clinical or social services patient navigation or linkage to treatment for at-risk patients in the same categories.

1 year of experience in case management or with community-based organizations, FQHCs, or healthcare/social service organizations working with at-risk patients. (note: callout experience is in addition to degree or in lieu of degree – need to phrase so it is clear)

1 year of experience using electronic medical records (e.g., EPIC, eCW).

1 year of experience in harm reduction counseling and education along with Mental Health First Aid or equivalent training in crisis intervention, de-escalation, or behavioral health crisis management.

Certifications

Required – HIV counseling and testing certification.

                   Evidence of Mental Health First Aid or equivalent training.

Knowledge Skills and Abilities (KSAs)

• Ability to be a strong leader, critical thinker, problem-solver, and skilled at multitasking; ability to work independently and as part of a team.
• Skilled at being highly organized and detail-oriented. Along with strong critical thinking, organizational, and time management skills, with the ability to multi-task and learn new techniques quickly.
• Ability to be proficient at providing tailored, client-centered navigation and support for high-risk patients, addressing individual needs and overcoming barriers to care.
• Knowledge and experience in delivering culturally and linguistically appropriate care and education for diverse populations, with a strong understanding of social, economic, and environmental factors affecting health and access to care.
• Skilled and comfortable at discussing sensitive topics, including sexual behavior, STIs, drug use, and gender care, in a non-judgmental manner. Skilled in effective communication with patients, families, and healthcare professionals to ensure clear understanding of care options and available resources. Ability to work collaboratively within interdisciplinary teams, coordinating services across healthcare settings and community resources. Effective verbal and written communication skills, with the ability to present information clearly and professionally.
• Knowledgeable about medical and clinical research terminology, ICH ethical guidelines, and the regulatory requirements for clinical trials and proficient with Windows-based applications, various software packages, and data entry, including Epic.
• Ability to be flexible and able to travel between facilities, working a varied schedule including on-call, weekend, and night shift.

Job Duties

• Functionally oversees, trains, and guides other research and patient coordinators, assists leaders in overseeing operational components of research and patient coordination, navigation, linkage to care, and quality improvement in these areas of service,
• Assist in designing and supporting academic detailing for providers and nu