Analyst, Client Operations

About this role

Team Overview

BlackRock SMA Solutions helps clients customize portfolios for unique tax, values-alignment, or investment exposures across direct indexing, fixed income, active equity, and multi-asset. We deliver world-class service to all our clients, from wealth advisors to family offices to endowments and foundations. 

About This Role

The Client Operations Specialist is responsible for providing administrative support and acting as a “traffic controller” for all requests within the Client Operations request queues (both internal queues and external platform queues) as well as handling a variety of other types of requests (as described below). This includes assigning new accounts and non-standard requests to either the appropriate queue or Client Operations team member and providing excellent customer service. The ideal Client Operations Specialist will also have a strong understanding of Aperio’s workflow processes and will collaborate with the Client Operations Process Improvement Manager and relevant internal stakeholders to implement process improvements.

Duties and Responsibilities

Monitor and manage the group New Accounts and Operations request queue- directing requests to the appropriate queue, individuals within the team, and/or directly responding to requests.

• Ensure the orderly assignment of requests to team members by leveraging Salesforce-based request dashboards and factoring in various considerations including level of experience of the assignee and workload management spanning multiple time zones.

• Act as subject-matter expert on internal workflow processes, especially as they relate to Client Operations.

• Collaborate with the Client Operations Process Improvement Manager to implement process improvements to enhance scalability and increase efficiency.

• Effectively document and maintain operational processes.

• As needed, support the Client Operations team in daily activities including client requests, including but not limited to, producing ad-hoc reports for clients, providing the initial outreach to clients for accounts where we have been delinked, managing the Aged Account and Schedule A processes, and answering our hotline.

• Communicate with custodians, banks, intermediaries, and brokers to resolve issues and respond to various requests in a timely and professional manner.

• Post the initial trade, take ownership of working with the various custodians to ensure the tax lot relief method, proxy voting, and other relevant custodial fields are set-up correctly.

• Process Margin letter requests.

• Ownership of the Investment Advisory Agreement (IAA) monthly audit & ensure all IAAs are fully executed within 24-48 hours of the initial trade.

• Actively manage client expectations with a proactive and client-focused approach to issue resolution.

• Provide strong white glove client service to our clients.

• Demonstrate a strong work ethic and a willingness to do what it takes to solve problems.

• Be present in the office consistently as a good role model reinforcing the company’s current FoW policy.

• Perform other duties and responsibilities, as assigned.

Qualifications:

• Bachelor’s degree (preferred) or high school diploma with the equivalent combination of experience.

• 1-2+ years’ minimum experience in an Administrative Assistant (ideally within a client service or operational group).

• High level of attention to detail, accuracy, and the ability to balance multiple projects and meet deadline.

• Strong collaboration skills and can work cross-functionally in a hybrid work environment.

• Strong analytical and problem-solving skills.

• Outstanding problem-solving, interpersonal, and organizational skills.

• Excellent written and verbal communication skills.

• Ability to work independently and as part of a team.

• Advanced Microsoft Office capabilities. Experience with investment management software.

• Knowledge of financial markets.

• Capacity to work in a fast-paced environment.

• Knowledge of Salesforce or similar CRM system.

• Ability to coordinate request assignment.

#EarlyCareers

 

For California only the salary range for this position is $76,000 - $95,000. Additionally, employees are eligible for an annual discretionary bonus, and benefits including heath care, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual perfor