Commercial Project Manager

Overview

Surf Internet is seeking a dynamic and experienced Project Manager to join our Service Delivery Team focused on Small Business and Enterprise Accounts. This role is responsible for managing the end-to-end delivery of high-speed internet services, ensuring smooth coordination between construction, fiber installation teams, contractors, and internal stakeholders. You will play a key role in project planning, execution, customer communication, resource management, and escalation resolution.

Reports To:               Vice President Service Delivery

Department:               Service Delivery

Job Status:                Exempt

Responsibilities:

• Project Ownership: Manage full project lifecycle for small business and enterprise customer accounts — from initial planning through final installation and activation.
• Cross-Functional Coordination: Liaise with construction teams, contractors, and internal service delivery teams to coordinate fiber placement and installations.
• Customer Communication: Serve as the primary point of contact for clients, providing updates, managing expectations, and addressing concerns proactively.
• Contractor Oversight: Monitor and manage performance of third-party contractors responsible for fiber placement, ensuring adherence to timelines, safety standards, and quality benchmarks.
• Tool Utilization: Use HubSpot for customer relationship tracking and SiteTracker for project planning and field team coordination.
• Escalation Management: Identify potential roadblocks and escalate issues internally or externally to avoid project delays.
• Resource Allocation: Ensure optimal assignment of internal and external resources to meet delivery timelines and customer requirements.
• Documentation & Reporting: Maintain accurate project documentation and provide regular updates to leadership on project status, risks, and mitigation strategies.

Qualifications

• 3–5 years of experience in project management, preferably in telecom, construction, or infrastructure deployment.
• Strong knowledge of fiber optics installation and construction workflows is highly preferred.
• Proven experience managing client-facing projects in a fast-paced environment.
• Proficiency with HubSpot (CRM) and SiteTracker (or similar project management tools).
• Excellent verbal and written communication skills, with the ability to explain complex technical information to non-technical stakeholders.
• Strong problem-solving and decision-making skills.
• Ability to work independently, manage multiple priorities, and meet tight deadlines.
• PMP certification or equivalent project management training is a plus.