Jobs and Careers

HR Shared Services Center Advisor III

United Statesfull_timeVerifiedPosted 15 Apr 2025

About the role

To provide operational support regarding processes, procedures and/or programs for an assigned Human Resources (HR) Center Of Excellence (COE). Serve as trusted advisor to NFCU employees by responding to HR related requests and inquiries and providing guidance to internal/external customers. Identify, research and resolve issues/discrepancies, and review and process HR personnel transactions.

Provide COE operational support requiring understanding of assigned COE processes, procedures and/or programs
Maintain broad knowledge of HR services and answer or appropriately route employee inquiries pertaining to complex HR programs, processes, procedures, and communications
Analyze and interpret a wide range of issues; select and adapt methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
Resolve complex operational/processing issues, inquiries, and complaints
Ensure work is completed within defined service level agreements
Ensure compliance with all HR related policies, practices, and procedures
Serve as subject matter expert and provide guidance to internal/external customers and stakeholders regarding complex SSC processes, HR services and assigned core COE functions, systems, policies and/or procedures
Lead, guide, and mentor less experienced staff
Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
Research, analyze and determine cause/impact of complex errors/omissions
Develop, recommend, and assist in the implementation of policies, procedures, programs to improve processes and reduce errors across the SSC and/or within assigned COE
Perform on-going quality control to ensure efficiency and accuracy of processes and procedures
Perform research and provide recommendations for process improvements
Perform other duties as assigned

Significant experience in progressively responsible positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function
Ability to work independently and in a team environment
Experience in leading, guiding, and mentoring others
Knowledge of SSC assigned programs, processes, and procedures for designated and additional COEs when needed (e.g., Benefits)
Advanced knowledge of various Human Resource issues, services, and systems
Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices and regulations
Advanced customer service and stakeholder management skills
Effective database and presentation software skills
Advanced organizational, planning and time management skills
Advanced research, analytical, and problem-solving skills
Advanced skill exercising initiative and using good judgment to make sound decisions
Expert skill maintaining accuracy with attention to detail and meeting deadlines
Advanced verbal and written communication skills
Associate's Degree in Business Administration, Human Resources or the equivalent combination of training, education, and experience
Significant experience in human capital management systems
Significant knowledge of Navy Federal products, services, programs, policies and procedures

Desired Qualifications

Significant experience in human capital management systems
Significant knowledge of Navy Federal products, services, programs, policies, and procedures

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.