Business System Analyst

Job Title:

Business System Analyst

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Title: Business System Analyst

Location: Omaha, NE (Onsite- 5 Days a week)
 

About the Role:

We are seeking a proactive and skilled Business System Analyst to join our team. The successful candidate will have significant experience in documenting current-state processes and defining data-driven future states to support strategic decision-making. This role involves conducting external research and data analysis to inform future-state design, partnering closely with stakeholders during Agile/PI planning, and translating business needs by breaking down epics into clear, actionable user stories.

Key Responsibilities:

• Document current-state processes and identify opportunities for improvement.

• Define data-driven future states to support strategic decision-making.

• Conduct external research and data analysis to inform future-state design.

• Collaborate with stakeholders during Agile/PI planning.

• Translate business needs into detailed user stories and requirements.

• Utilize analytics and reporting to measure outcomes and guide prioritization.

• Support continuous improvement across teams using insights and KPIs.

Qualifications:

• Proven experience as a Business Analyst with expertise in process documentation and strategic planning.

• Strong analytical skills and proficiency in data analysis.

• Experience with Agile methodologies and PI Planning.

• Ability to decompose complex business needs into actionable user stories.

• Familiarity with analytics tools such as JIRA, Snowflake, and Tableau is a plus.

• Excellent communication and collaboration skills.

Preferred Skills:

• Expertise in using insights and KPIs for continuous improvement.

• Ability to work effectively in a dynamic and fast-paced environment.

• Strong problem-solving skills and attention to detail.

• Power BI for data visualization.

• Knowledge of Databricks and Hadoop for big data analysis.

• Visio for process mapping.

• Any programming language for advanced data tasks.

• Experience with testing tools like Selenium.

• Understanding of RPA Framework for task automation.

The base salary range for this position is $ 72,000 to $85,000  plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

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