OPERATIONS REVIEW SPECIALIST - 60073136

Requisition No: 878587 

Agency: Children and Families

Working Title: OPERATIONS REVIEW SPECIALIST - 60073136

 Pay Plan: Career Service

Position Number: 60073136 

Salary:  $46,000.00 - $49,000.00 

Posting Closing Date: 07/06/2026 

Total Compensation Estimator Tool

This is an Open Competitive Opportunity

The Operations Review Specialist will be responsible for maintaining databases and analyzing reports, records, and directives related to refugee services. The specialist will work closely with stakeholders to obtain data required for refugee operational activities, including federal reports.  Success in this role requires a combination of technical aptitude, analytical thinking, and a strong commitment to customer service.

 

This position is located at the DCF Headquarters in Tallahassee in the Office of Information Technology Services (OITS).  The position is full-time, in-person. 

 

Examples of Work Performed:

• Supports the refugee services data entry system and maintains automated reports that support the federal grant and state contract management requirements for refugee services.   
• Works with stakeholders to obtain accurate and relevant data for operational activities.
• Analyzes and compiles data and prepare reports.
• Serves on one or more service teams, representing the data unit and providing input in all areas discussed to improve the performance of the service.
• Designs systems and procedures, conducting activities for purposes of constructing, integrating, modifying, delivering, or completing programs, systems, structures, or products involving the refugee services data.
• Provides technical assistance and support.
• Reviews programs, services, screens, and reports, and confers with management and users to identify problems, improvements, requirements, and business rules.
• Performs and documents system enhancements or corrections.
• Maintains user manuals and data dictionaries.
• Provides training to system users as required.

 

Knowledge, Skills, and Abilities:

• Knowledge of the software development life cycle (SDLC).
• Knowledge of computer programming languages and software.
• Ability to design programs and systems logic.
• Skilled at preparing written reports including statistical data.
• Ability to process information logically, analyze, and interpret data.
• Ability to make presentations either written or oral.
• Ability to plan, organize and coordinate work assignments; communicate technical information effectively; and establish and maintain effective working relationships with others.
• Strong critical thinking and problem-solving skills with the ability to analyze complex data and identify trends, anomalies, and root causes.
• Strong customer service skills and the ability to work effectively with users of varying technical backgrounds.

 

Requirements:

• Bachelor's degree in business administration, information technology, data analytics, computer science, or a related field.
• Coursework, internship experience, or professional experience involving databases, reporting, analytics, or information systems.
• Strong analytical and critical thinking skills, with the ability to analyze data, identify trends, and solve problems.
• Excellent communication, interpersonal, and customer service skills.
• Beginner to intermediate proficiency in SQL and PL/SQL for querying, validating, and analyzing data.
• Familiarity with relational databases and data management concepts.
• Ability to communicate technical information effectively to both technical and non-technical audiences.
• Experience with Oracle, Oracle APEX, or similar database platforms is preferred but not required.
• Familiarity with grant compliance, reporting requirements, or government programs is preferred but not required.