Claim Technical Assistant

Claim Technical Assistant ( Workers' Compensation) 
Location: Alpharetta, GA (Southeast Region)

Position Overview:
As a member of the Workers’ Compensation Claim Team, the Technical Assistant I provides advanced technical support throughout the claim handling process, ensuring superior customer service and compliance with regulatory requirements.

Key Responsibilities:

• Assist examiners as needed to facilitate appropriate compensability decisions.
• Maintain active file diaries to track and ensure completion of delegated tasks.
• Understand jurisdictional benefit rates and payment deadlines to ensure compliance with state-specific timeframes.
• Accurately document claim activities in file notes.
• Prepare high-quality documentation in a timely manner, including benefit notices, nurse and legal referrals, record requests, and settlement documents.
• Respond promptly and appropriately to internal and external customer inquiries regarding claims.
• Ensure adherence to state regulations for GA, MS, AL, TN, FL, SC, NC, VA, WV, DE, DC, MD, and PA.
• Follow Chubb’s Best Practice guidelines in all claim handling activities.
• Collaborate with relevant resources to resolve issues efficiently.
• Manage an inventory of direct handle pension and/or lifetime medical files.
• Work collaboratively with regional peers to ensure adequate coverage during vacations or absences.

Competencies / Technical Skills:

• Demonstrated superior customer service with strong verbal, written, and interpersonal communication skills.
• Ability to evaluate, analyze, and interpret information effectively.
• Strong time management skills, with the ability to multi-task, prioritize, and complete assignments efficiently.
• Adaptability and flexibility in a dynamic environment, meeting or exceeding state and customer expectations.
• Capable of working independently and efficiently, performing defined functions with minimal errors.
• Basic understanding of Workers’ Compensation and claim handling processes.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint); knowledge of state EDI systems and/or IAIABC practices is a plus.

Education & Experience:

• Claim adjuster licenses in GA, FL, NC, SC, WV, and DE preferred, but not required at the time of hire. Candidates must be eligible to obtain these licenses within 90 days of employment.
• College degree is a plus but not required.
• Prior experience in workers compensation claims is preferred but not required.
• Knowledge of medical terminology and bill payment processes is preferred but not required.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.