Customer Service Representative

Join Our Team as a Customer Service Rep at HomePro

Join HomePro, a leader in home automation, security, and entertainment solutions. With over two decades of growth and innovation, we are committed to delivering exceptional service and cutting-edge technology. If you’re passionate about helping customers and working in a dynamic team environment, this is the perfect opportunity for you!

Why Join HomePro?

• Full-time position with a 10 AM – 7 PM shift (Sundays off)
• 401K with company match for your future
• Free on-site gym for employee wellness
• Paid Time Off (PTO) & Company Holidays
• Employee Discounted Monitoring Plan
• Benefits after 60 days including medical, dental, and vision
• Competitive starting wage

Key Responsibilities

• Customer Assistance – Be the friendly voice helping customers with inquiries and product guidance.
• Order Processing – Accurately process customer orders and address special requests.
• Problem-Solving – Handle customer concerns with professionalism and find effective solutions.
• Product Knowledge – Stay up to date on the latest home technology trends and explain features in an easy-to-understand way.
• Team Collaboration – Work with sales, technical support, and logistics teams to ensure smooth customer experiences.
• Record Keeping – Maintain accurate customer records in our service system.
• Customer Feedback – Gather valuable input from customers to help improve products and services.
• Additional responsibilities as assigned by the manager.

Requirements

• Customer Service Experience – Previous experience in a customer service role required (tech or home improvement industry is a plus).
• Tech Enthusiast – Passion for home technology, smart home systems, and security solutions.
• Strong Communication – Ability to explain technical concepts clearly in both verbal and written forms.
• Problem-Solving Skills – Ability to analyze customer issues and deliver effective solutions.
• Empathy & Patience – A positive and understanding attitude when helping customers.
• Multitasking Abilities – Handle multiple inquiries and tasks efficiently.
• Team Player – Work collaboratively with colleagues to achieve company goals.
• Tech-Savvy – Comfortable using customer service software, databases, and tools.
• Education – High school diploma or equivalent required. Additional education is a plus.
• Bilingual skills are a major plus!

Apply Today!

Join the HomePro team and be part of an exciting industry that’s transforming the way people live. Apply now and help us create extraordinary customer experiences!

Job Type: Full-time
Company Website: www.HomeProTech.com

*We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*

TX DPS: B09309 - Fire License: ACR-1757869 M#228511 - Electrical: TECL#32568