Customer Engineer

Customer Engineer

Are you passionate about technical evangelism, resolving complex issues and helping customers onboard to new technologies? Do you enjoy creating exceptional customer experiences and working with a team of highly motivated individuals?

As a Customer Engineer at Patch My PC, you will help demonstrate the value of Patch My PC products and how they integrate and enhance our customer’s investment in Microsoft Configuration Manager and Intune to automate third-party application management. You will also assist customers in deploying our solutions to meet their security and compliance needs while providing exceptional support throughout the customer relationship lifecycle.

This position is full-time and fully remote, work from home (WFH). Candidates must live and be authorized to work within the United States. For this position, we are looking for a candidate that can work standard business hours 8:00 AM - 5:00 PM Mountain/Pacific Standard Time

Important: This position requires you to have a working knowledge of Microsoft Configuration Manager and/or Intune.

Compensation Information:

• Salary Range: $64,000 - $120,000 (USD Annually)
  • The salary range will be based on location and experience 
• Annual Bonus:
  • We offer an annual bonus up to 12% of base salary determined by company performance against key business targets
• Other Bonuses
  • We offer additional bonuses for each positive customer survey (paid quarterly), and milestone-based company-wide bonuses
• Benefits:
  • We offer an excellent benefits package that includes comprehensive Health Care coverage, HSA, FSA, 401K matching, paid vacation, sick time, caregiver leave, tuition reimbursement, and many more added benefits

Why consider Patch My PC?

Our team is passionate, and we live our values daily. In our company, it's not a poster on the wall. Instead, we actively acknowledge and celebrate when our team members demonstrate these values. Our values influence every aspect of how we interact and communicate as a company. Please review https://patchmypc.com/careers to learn more about our company, values, and benefits.

Traits that will help you land this position:

• You are passionate about customer experience, while also having a deep enthusiasm for technology
• You thrive in a collaborative, fast-paced, team environment
• You exercise a growth mindset
• You empathize with and help others
• You possess great customer service skills
• You avoid workplace shenanigans

Required Skills and Experience:

• At least 5 years working with either Microsoft Configuration Manager or Intune
• At least 5 years working in a technical support role
• Experience of using Windows in a virtual environment e.g. Hyper-V
• Have the capacity to quickly learn new tools and technologies
• Able to explain technical concepts to a variety of audiences
• An understanding of application packaging
• Enjoy solving technical issues
• Possess critical thinking skills to help troubleshoot issues
• Have strong communication skills
• Be comfortable presenting/leading customer-facing calls with regard to product demos/setups/reviews

Desirable Skills and Experience (Candidate experience level will be reflected in the salary offered):

• At least 5 years of experience working with Microsoft Configuration Manager or Intune with large enterprise customers
• PowerShell/C# skills
• Experience working with GitHub and/or Azure DevOps
• Experienced with WSUS integration and troubleshooting
• Understanding of how certificates are created, deployed and used within an enterprise environment
• Knowledgeable on software updates and application deployment within Configuration Manager or Intune
• Experience packaging applications
• An awareness of security and best practice for patching Windows devices

Your day-to-day responsibilities will be:

• 3-4 Customer facing Teams calls
  • Pre-Sales product demos of Patch My PC products
  • Setup calls helping customers install and configure Patch My PC products
  • Proactive customer environment reviews
• Leaning in to help with our multiple support channels (Email, webchat, telephone, forum)
• Continually improve skills and experience with our product
• Continually improve skills and experience with our depending