Community and Medical Engagement Director

Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?

21GRAMS, a Real Chemistry subsidiary is an advertising agency born to make healthcare more human. Not just in our work, but in the way we conduct business, approach client relationships, and treat each other. It’s a place where people subscribe to the adage, “Be good to each other, but hard on the work.” A place where people are not just in it for the paycheck, but to make a dent in the universe. Sound like you? 

Role summary:  

21GRAMS is in search of a Community and Medical Engagement Director. In addition to being the diplomatic face of the brand, both internally and externally, they accept the role of manager, liaison, thinker, and problem-solver. The Community and Medical Engagement Director leads broad-based, complex work-streams, is critical to the smooth running of Accounts, is a credible advisor and has very strong advertising experience.  

The Community and Medical Engagement Director has mastered communications, project management, and has a strong point of view on the pharmaceutical side. This person should be able to confidently lead client projects and internal teams, encouraging smart, effective and integrated solutions, and always deliver results and client satisfaction. This position offers the opportunity to become an internal leader while developing strong relationships with clients. 

This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs. Travel to multiple in person events throughout the year is required.  

What you'll do: 

• Provide direct support to client leads on active projects and Ambassador programs 

• Facilitate core program material development, updates and reapprovals, including navigation of VEEVA reviews 

• Development of and client alignment on project briefs 

• Support in development of SOWs for projects 

• Support in advisory board development, facilitation, and output 

• Conducting assessment interviews for patient vetting 

• Support in facilitation of speaker compliance training  

• Adhere to privacy guidelines for all patient communications 

• Liaise between patients, internal teams and clients on multiple projects 

• Manage on-going patient relationships on behalf of the client 

• Ensure program forms, contracts, and trainings are kept current 

What you should have: 

• Bachelor’s degree in advertising, marketing or a related field or equivalent experience is required 

• Ability to lead internal patient interview call and train