Senior Solution Consultant Director

Job Description

Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world. 

About the team 

Worldpay aims to ensure that consumers experience successful transactions every time they spent. This team is a key pillar within our Authorization improvement efforts at Worldpay. The team will focus on improving authorization rates for our largest merchants.  

In this role, you will lead across two streams:  

Strategic Accounts & Merchants with high growth-potential: running quarterly reviews of auth. performance, identifying the areas of biggest opportunity and recommending the precise changes needed, then supporting ongoing implementation – all in collaboration with RMs and merchants globally.  

Conduct annual auth. reviews for a selection of Tier 1 accounts, with targeted recommendations for improving auth. performance.  

In this role, you will lead a team of analysts globally distributed across NA, EMEA and APAC, with 5-6 analysts from each of the two streams. This role will require a blend of pace, leadership & collaboration, and technical skills to lead investigation and resolution to deliver rapid impact on authorization rates for Worldpay.  

What you will be doing 

Reporting to the Head of Optimization and Authorization, you will be responsible for leading a global team with a localized resourcing model to identify the biggest authorization opportunities in top merchants. Your team will lead regular reviews with key merchants, working in partnership with account teams to deliver concrete recommendations, track merchant-led implementation on a regular cadence, and monitor impact. For any recommendations we will address internally, the team will own the resolution and ensure timely implementation.  

What you bring: 

• Deep understanding of payment industry and all elements of authorisation pathway (e.g., gateways, platforms, acquirers, networks, issuers, etc.) 

• Experience leading the stand-up & development of a new team, and experience effectively managing a large group (10 analysts) 

• Experience with Auth. issue investigation & resolution, and working directly with high-touch merchants when needed (in partnership with RM) 

• Experience with Auth. investigation & resolution, strong analytical skills to understand investigation approaches of team & get involved on most complex matters  

• Exceptional leadership & communication skills, and strong project management skills  

• Understanding (but not detailed expertise) of requirements for engineering ticket submissions, converting business requirements to product stories, PI process, etc 

• Bachelor’s degree or the equivalent combination of education, training, or work experience 

Added bonus if you have: 

• Strong existing connections within the Worldpay business (e.g., Product, Commercial) & ability to drive new cross-business collaboration is significant benefit 

• Knowledge and experience with differing Worldpay platforms (e.g., WPG, VAP) is significant benefit