DEPARTMENT OF CHILD SAFETY

The Arizona Department of child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.

PROGRAM PROJECT SPECIALIST 2 - TEAM LEAD

Job Location:

LEGAL SERVICES ADMIN

3003 N Central Ave Phoenix, AZ 85012

Posting Details:

Salary: $21.4940 HRLY/$44,707.52 Salary 

Grade: 19

Closing Date: March 23, 2025

Job Summary:

The Centralized Records Coordination Unit (CRCU) Team Lead performs daily activities with significant difficulty and complexity involving various requests for redacted records received from the public, media, court personnel, dependency requests, as well as out of state Child Protective Services (CPS) agencies and law enforcement in addition to other statutorily entitled groups. They assist staff according to current request workload and provide support to existing CRCU Records Managers in accordance with Department personnel rules and policies.

The CRCU Team Lead will conduct quality assurance reviews of staff work product, assist in the completion of research in systems regarding child maltreatment records, in addition to redacting the documents. This position will be skilled in the use of the DCS Comprehensive Child Welfare Information System (CCWIS) and Guardian and act in the role of a Super User for CRCU. Will ensure the Department provides redacted records to requesters in compliance with all applicable statutes and policies. This position will be responsible for training new staff, providing continual support to Records Management Specialists (Redactors), and completion of special projects and requests. This position will be responsible for high profile case redactions as determined by the CRCU Administrator and/or Program Administrator for Legal Services. This position will be responsible for assisting the CRCU Intake Unit with special requests, projects and duties.

This position requires the ability to work independently in order to research and identify documents relating to confidential matters. To communicate with the Attorney General's Office (AGO), court personnel and internal legal counsel with legal matters and provide communication to CRCU staff concerning said documents and what information is to be redacted and what is approved to be released. The Team Lead also needs to be able to correctly interpret subpoenas served on the unit and determine the appropriate action required. Provides leadership, mentoring, coaching and supportive supervision of staff.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

• Completes Quality Control (QC) reviews of all staff to ensure 98% successful completion. This will include identifying areas in need of improvement, providing managers recommendations to assist staff address these areas and maintain data on all QC reviews.
  
• Provides classroom training to new staff, and routinely reviews and updates training materials to align with rules, procedures, policies, and statutes. Provides face-to-face training to new staff until they successfully graduate from training status.
  
• Completes special projects that are assigned including, but not limited to, expedited redaction requests, data/report development, case assignments, assumption of abandoned cases, and covering vacant roles in redaction and/or intake.
  
• Conducts research, review and analysis of information subject to legal action and make recommendations to management on potential opportunities to update current practices, procedures and processes.
  
• Responsible for high profile case redactions as identified by the CRCU Administrator, DCS General Counsel, DCS Deputy Directors and/or
• Program Administrator for Legal Services.
  
• Redact routine case file requests from all units within CRCU.