Receptionist/Facilities Assistant

Company:Driven Brands

We invite you to join us at Driven Brands!

Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more.  Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.

JOB DESCRIPTION:

In this role, you will serve as an integral and visible member of the Workplace Services team at the Charlotte corporate headquarters. You’ll contribute to a variety of activities that support office services and day-to-day facility operations. You will bring a proactive nature, excellent collaboration skills, a high level of organization, and very strong attention to detail. Your exceptional customer service skills and professionalism will allow you to maintain the highest level of service standards and foster positive interactions with employees.

Reception Services

• Greet visitors in a pleasant, positive, and professional manner.

• Notify employees when guests have arrived.

• Enter pre-scheduled visitors in the visitor registration portal.  

• Receive calls from building security to screen visitors not pre-registered.

• Proactively ensure excellent housekeeping standards are maintained in the reception lobby.

• Maintain accurate accounting of all vendor and visitor badges.

• Maintain a list of restaurants, caterers, hotels, and local activities that would be helpful to visitors or personnel.  

Mail Services 

• Accept all incoming packages delivered by carriers to the reception desk.

• Email recipients when their package has arrived.

• Retrieve incoming mail from the building mail center and drop off posted mail to the same area.

• Sort large volumes of incoming mail into departmental bins.

• Keep a record of incoming mail using the internal system to track receipt date and recipient.

• Scan and log incoming checks and route accordingly.

• Manage postage machine, add funds as needed, download updates, troubleshoot issues.

• Assist employees with shipping questions and delivery troubleshooting. 

• Order and stock shipping and mailing supplies.

Facilities Services

• Manage employee access badge activations/deactivation, maintain the database.

• Process parking requests and coordinate registrations/cancellations with Property Management. 

• Oversee stationery supplies and place orders for stationery and business cards.

• Respond to workplace service tickets, take the necessary communication and action, and follow up to ensure customer satisfaction.

• Submit tickets into the building management system for issues that require building maintenance or janitorial services to resolve.

• Assistant in a range of administrative, clerical, and office support for the Office Services Team.

Qualifications/Requirements

• Intermediate Microsoft Excel, Word and PowerPoint ability.

• A high school diploma is required; some colleges preferred.

• Minimum two years of experience providing administrative support or the role of receptionist.  

• Demonstrated ability to communicate professionally, both verbally and in written form with internal and external customers at all levels.

• High level of organizational skills and ability to manage multiple projects simultaneously.

• Strong attention to detail and focus on quality and accuracy.

• Ability to lift, tug, pull up to twenty-five pounds.

• Professional demeanor and appearance.

• Working on-site, Monday through Friday.

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