Senior Manager, IT Field Services & IT Hospitality

 

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

This is an in-person, on-site position that reports daily to the IT Office located at 1031 S Frontage Road, Vail, CO.

 

Job Summary:

The IT Field Services & IT Hospitality Sr. Manager is a position leading two key responsibilities—IT operations support for Vail Mtn. and Beaver Creek resorts, and technology support for hospitality properties at Vail Mtn., Beaver Creek, Keystone and Breckenridge resorts. 

 

In support of IT operations at resorts and retail outlets, the Sr. Manager is responsible for the on-site, day-to-day management, leadership, strategy, project & relationship management ensuring delivery of Information Technology connectivity and hardware solutions to Resort lines of business.  Hospitality IT responsibilities include the oversight, support, maintenance, project management, relationship management and strategy for guest-facing technology within Vail Resorts’ hospitality portfolios. 

 

A successful Field IT Sr. Manager understands the unique needs of the Resort and Hospitality operations and how the broader Vail Resorts Information Technology teams deliver technology to the operations.  The individual must translate this understanding into effective operational support and broader strategy development while creating and leveraging collaborative stakeholder relationships that deliver technology excellence for the business. She or he will not only establish cross-functional partnerships and collaboration to ensure that strategic plans are effective and supported by well-executed tactical actions, but drive an excellent employee experience for a diverse IT team, providing a healthy workplace culture that includes team member development that supports the team and the individual employee.  The Sr. Manager will possess demonstrated leadership skills and experience, a growth mindset, solid technical background, strong project management and financial acumen, and passion for the ski business. 

 

This Field IT Sr. Manager leads a team of managers, analysts and technicians, and reports to the Rocky Mountain IT Field Services Director, delivering on the company’s technology roadmap in partnership with peer IT leaders in areas including information security and application development, as well as Resort and Hospitality Operations senior leadership.