Medical Assistant II (US)

Job Description Summary

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The Medical Assistant plays a critical role in supporting clinicians and ensuring the delivery of high-quality, patient-centered care. This position is responsible for assisting with clinical and administrative functions that promote efficient care delivery, accurate documentation, and a positive patient experience. By serving as a key connection between patients, providers, and care teams, the Medical Assistant helps ensure smooth clinic operations and supports the overall effectiveness of the care center.

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How will you make an impact & Requirements

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Primary Responsibilities

• Assist clinicians with patient examinations and treatments under physician direction.
• Provide front and/or back office clinical support in accordance with Care Center or Medical Group Practice protocols.
• Greet patients in a friendly, service-oriented manner and facilitate a positive patient experience.
• Manage patient check-in by ensuring charts are prepared, medical records are available, patient information is current, and required paperwork is complete.
• Interview patients, obtain and document vital signs, and record the reason for visit.
• Explain procedures, perform treatments, and administer prescribed medications as directed.
• Support patient check-out by scheduling follow-up appointments, collecting co-payments when applicable, and ensuring documentation is complete.
• Schedule, confirm, and manage patient appointments.
• Reconcile co-payments at the end of each day in accordance with clinic procedures.

 

Key Competencies

Clinical Excellence & Patient Care

• Ability to support clinicians during examinations and treatments under physician direction.
• Knowledge of clinical procedures, vital sign measurement, medication administration, and basic treatments.
• Commitment to patient safety, quality care, and clinical best practices.

Service Orientation

• Demonstrates a friendly, respectful, and patient-centered approach in all interactions.
• Creates a welcoming environment that supports patient comfort and trust.
• Responds effectively to patient needs, questions, and concerns.

 

Attention to Detail

• Accurately documents patient information, vitals, and visit details.
• Ensures medical records, charts, and required paperwork are complete and current.
• Maintains accuracy in co-payment collection and daily reconciliation.

Communication & Interpersonal Skills

• Communicates clearly and professionally with patients, providers, and care team members.
• Explains procedures and instructions in a way patients can easily underst