Inside Customer Success Manager - Costa Rica

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

Customer Success Manager will play a key role in driving Customer Success, optimization and upsell of new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business. Zscaler is a SaaS company operating in a high growth market which leverages the Annual Recurring Revenue (ARR) model to fuel its growth. Come and grow your career in the Cloud vertical by helping us enable our customers to achieve success.

The mission of Zscaler's Customer Success department is to transform the way our customers work, to lead them through their digital transformation, and support their business outcomes.  Improve Experience for our customers, and their users, to get the best user experience while maximizing security in a global environment. Through world-class technical engagement, and ensuring our customers get the best out of the technology.
Engagement, a partner with our customers and partners, be their trusted advisors and turn them into raving fans of Zscaler

Responsibilities

• Be the “Post Sales Relationship Manager” & “Trusted Advisor” for our Customers with a focus on Adoption, Retention & Experience
• Demonstrate a fundamental understanding ofZscaler Technology and articulate VALUE of our solution against competitors.
• Understand & Align with Customer’s Business Objectives, their basic environment, Roadmap, Pain Points to Strategize their Success
• Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure Timely Deployment, Consistent Engagement there-on building a Relationship of Trust & Transparency
• Deliver Quarterly Reviews, Product Updates, Check-in’s etc, (via web or onsite to reinforce) to re-enforce Zscaler Value, and identify Expansion & Experience Opportunities
• Escalation Management, Stakeholder Management (Internal & External), Co-ordination between Product Management, Support groups, and other Cross-Functional teams.
• Consistently meet and exceed the set Engagement & Transformational Goals

Qualifications

• You are a Pro-active self-starter, Prescriptive with attention to detail & an excellent Relationship Builder
• Possess Excellent Communication, Listening & Articulation Skills – Able to effectively converse with all levels of stakeholders
• Flair of Security & NW Fundamentals such as Firewalls, Proxies, and Web Security Gateways, ability & to Scale on Technology
• Organized, Adaptable Team Player, ability to Prioritize and work in a fast-paced, goal-oriented environment
• Displays Highest levels of Professionalism & Integrity – at all times
• Professional NW/Security Certifications or background would be an advantage
• Fluency in Spanish and English required
• Fluency in Porteguese highly desired
• Fluency in French, a plus

Education and Experience

• Bachelor’s/Engineering/Equivalent Degree
• 3-8 years as CSM/ Sales/Pre-Sales/Account Management or Support Experience

 

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including tho