Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid time off
• Vision insurance

The Role

Technical Operations ManagerFull-Time | On-Site | Fort Lauderdale, FL6700 N Andrews Ave, Fort Lauderdale, FL 33309

About Stretch Zone

Stretch Zone is a leading practitioner-assisted stretching franchise dedicated to improving the quality of life for its members through researched-based stretching methodologies. With a growing national presence (425+ locations and growing!) and opportunities for international expansion, Stretch Zone is committed to innovation, operational excellence, and delivering an exceptional experience to franchisees and members alike. Our corporate team plays a critical role in supporting that mission through technology, process, and people. 

Position Overview

Stretch Zone is seeking a detail-oriented and technically proficient Technical Operations Manager to join our corporate team in Fort Lauderdale, Florida. This is a fully on-site role that serves as the operational backbone of our technology infrastructure and end-user support functions. This position reports directly to the Chief Information Officer (CIO) and works in close collaboration with the Director of Project Management and the Product Manager. The ideal candidate is a proactive problem-solver with a strong foundation in IT support, CRM management, and cross-functional collaboration who thrives in a fast-paced environment and takes ownership of both strategic initiatives and day-to-day operational tasks.

Reporting Structure

• Reports directly to the Chief Information Officer (CIO).
• Works in close, ongoing collaboration with the Director of Project Management and Product Manager — functioning with a significant dotted-line relationship to both roles.
• Serves as a key cross-functional connector between IT operations and product/project delivery teams.

Key Responsibilities

CRM Management & Automation

• Serve as the primary administrator and subject matter expert for the company’s CRM platform, with a strong preference for candidates experienced in ClubReady.
• Build, manage, and optimize CRM automations to streamline operational workflows and improve franchise and member communications.
• Own the support relationship with ClubReady and other technical vendors, serving as the primary point of contact for issue escalation, platform updates, and feature requests.

Technical Support & Troubleshooting

• Provide responsive, high-quality technical support for internal staff, resolving Level 1 and Level 2 issues in a timely and efficient manner.
• Proactively monitor systems and technical infrastructure to identify and resolve issues before they impact operations.
• Develop and maintain best practices for troubleshooting, root cause analysis, and escalation procedures.
• Demonstrate a strong sense of urgency and accountability in addressing open technical issues across all platforms and tools.

IT Administration & Onboarding

• Manage internal IT administrative tasks including user account creation, password resets, and access provisioning.
• Own the Microsoft 365 environment, including onboarding, offboarding, licensing, and ongoing troubleshooting.
• Coordinate new hire technology setup, including computer configuration, software installation, and system access.
• Willingness to perform repetitive operational tasks such as data entry, bulk updates, and system audits as business needs require.

Project Management & Process Improvement

• Manage multiple technical projects simultaneously, maintaining clear timelines, priorities, and stakeholder communication.
• Document technical procedures, workflows, and policies to ensure consistency and alignment with best practices.
• Continuously evaluate existing processes to identify inefficiencies and recommend improvements.
• Collaborate with the CIO, Director of Project Management, and Product Manager to align technical operations with broader organizational objectives.

Website Administration (Preferred)

• Support WordPress back-end maintenance including publishing blog posts, press releases, and other content updates.
• Implement basic website configurations such as page redirects and lead export management.

Process Improvement & Documentation

• Develop and maintain user guides, training materials, and job manuals for staff and end-users.
• Lead initiatives to document technical procedures, workflows, a