On-Site Support Analyst

Job Description Summary

On-Site Support (OSS) personnel will be positioned at selected Hub locations for 120 days post wave Go-Live. OSS will be geographically positioned by the client to provide the most value to the deployed community. Description: • Troubleshoot user issues; conduct ad-hoc training; and track, research, and escalate trouble tickets to support the successful deployment. • Assist OSS customers using the DoD ERP to resolve issues related to knowledge of the process, incorrect master data, or systemic problems. Administer refresher training on all key business process areas to end-user personnel. • Provide support in the form of official documentation and resources to complete DoD ERP General Funds related business operations in the areas of Cost Management, Financials, Funds Management, Reimbursable, and Spending Chain. • Provide and resolve business user issues and concerns via regular conference calls with Deployment Team and Parent Financial Management Organization. • Support emails, phone calls, and Microsoft Teams calls with the deployed community. • Coordinate with parent organizations to assist support personnel with DoD ERP General Funds issues and concerns. • Aid in the resolution of end user problems and incidents, escalate trouble tickets when appropriate.Required Skills: • Active Secret Clearance • BA/BS or equivalent work experience. • Ability to work independently. • Excellent communication skills across all levels of the organization • Stakeholder managementDesired Skills: • 3 years in ERP Project Delivery

Job Summary

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS285, P2, Band 5

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Posted Max

USD $115,000.00/Yr.

Posted Min

USD $46,600.00/Yr.