Customer Service Supervisor, Naas South East Division

 

 

Position Description

 

Applications are invited for the position of Customer Service Supervisor, Naas, CD South East Region.

 

The Customer Services Supervisor is responsible for managing all line and electrical construction maintenance and faults activities assigned to them. All of this work to be done to time, quality and budget requirements.

 

 

Key Responsibilities

 

• Plan work and set priorities in line with Distribution & Customer Services policy and Business Rules.
• Receive all Construction work for the specified geographical area, including all commercial, industrial and larger domestic new supplies, line diversions, response system improvement work, Capital Program Work for LV to 38kV and work on behalf of Eirgrid where appropriate.
• Ensure that all work is executed to agreed SLAs and standards.
• Monitor on-going progress and quality of work let to External Contractors.
• Ensure that all team members are scheduled using IWM system in the most efficient manner possible, minimising disruptive influences.
• Ensure that direct reports complete all work safely, on time and to standard.
• Ensure that all support systems necessary to complete the work are in place and operating effectively.
• Ensure that all work is recorded as necessary for Asset Management Register.
• Manage and develop staff.
• Manage customer relations.
• Carry out quality and safety audits - staff and contractors – as per agreed audit schedule. Give  feedback on performance to staff and contractors.
• Manage relationships with internal and external stakeholders.

 

 

Experience and Qualifications

 

Essential 

 

• L6 Electrical Craft Certificate or A suitable L7 or higher qualification e.g., Electrical, Electrical Services, Electronics, Mechanical or other suitable alternative qualification with a sizeable electrical theory content 
• Minimum 5 years relevant work experience required 
• Knowledge of Network Assets and Standards  
• Project Management  

• Understands and applies the relevant Quality Management Standards 
• Demonstrates knowledge of ESB Networks Safety Rules 

 

Desirable 

 

• Knowledge of ESB’s IT systems 
• Knowledge of Microsoft Offices applications 
• Understanding of ESB's Group policies in all dealings with staff, customers, contractors, general public etc.

     

 

Location

 

Leopardstown Road, Dublin 18.  

 

 

Reporting to

 

The Area Manager, Dublin South, South East Region.

 

 

Why Work with Us?

 

• Opportunity to lead Ireland’s transition to net zero carbon future
• Progressive, hybrid working model
• Career development through mentoring and training
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

 

 

Salary

 

Starting at € 55,000 + per annum

 

 

Closing Date

 

2nd February 2024

 

 

 

Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie

 

If you have any queries in relation to this job, please contact recruitment@esb.ie

 

Your application will be held in reserve for 6 months should you be suitable for the role.