Digital Success Manager

OVERVIEW The Associate Digital Success Manager will execute scalable digital success strategies to create impactful, data-driven content that enhances customer value post-sale. This role focuses on driving customer engagement, adoption, and retention while supporting customer-facing teams. You'll design visually engaging, scalable content for use in QBRs, Renewal Reviews, and other customer interactions to demonstrate product value and support enterprise customer needs.   RESPONSIBILITIES

• Automated Deck Creation:
  • Develop and automate customer-specific presentation decks using deck automation tools.
  • Tailor content to highlight customer use cases and product value.
• Customer-Centric Content:
  • Collaborate with post-sales teams to address customer challenges and needs.
  • Translate insights into persuasive, impactful content.
• Scalable Solutions:
  • Design content strategies that cater to diverse enterprise customer profiles.
  • Ensure alignment with product updates to drive adoption and retention.
• Data-Driven Insights:
  • Use analytics to optimize content and programs.
  • Monitor and meet goals for consumption, adoption, renewals, and productivity.
• Cross-Functional Collaboration:
  • Partner with teams across Product, Marketing, Data, and Customer Success.
  • Continuously improve content based on feedback and insights.

  QUALIFICATIONS

• Data-driven mindset with strong analytical and optimization skills.
• Expertise in data strategy, customer marketing, and demand generation.
• Proficiency in tools like Salesforce, Gainsight, Tableau, and Pendo; experience with Matik or similar automation tools is a plus.
• Strong understanding of enterprise customer needs and SaaS adoption strategies.
• Excellent communication and collaboration skills.
• 3+ years of industry experience, including 2+ years in a related role.
• Bachelor's degree; advanced degree in business, marketing, analytics, or technical fields preferred.

Preferred Experience

• Developing enterprise SaaS adoption programs.
• Familiarity with identity, security, access management, or workflow products.

Key Attributes

• Adaptability and flexibility in changing environments.
• Strong track record of program success and cross-team influence.
• Knowledge of digital engagement methods (video, chat, social, email, etc.).

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.