System Engineer, IT Store Systems & Solutions

The Systems Engineer, IT Store Systems and Solutions is responsible for contributing (but not limited) to architecting, deploying, and sustaining IT infrastructure—including hardware, software, and networking components—that support the business operations. Responsibilities will include a range from managing software distribution, patch management, script creation for data analytics and automation, advancing problem management, implementing new technologies and innovative solutions within the organization. This role combines technical expertise with skills in retail and\or dining systems and efficient collaboration skills in a cross functional environment. 

DUTIES AND RESPONSIBILITIES:

• Define and monitor Key Performance Indicators (KPIs) to assess system health status, implementing preventative measures and processes to ensure optimal performance.
• Utilize automation\scripting tools to collect data and perform in-depth analysis, evaluating business impacts and prioritizing problem resolutions.
• Manage preventive maintenance and ensure systems are up to date on application and operating system levels through change requests, projects, and release and deployment processes.
• Responsible for deployment process from 3rd party software distribution to Windows patching, ensuring systems function normally post-deployment by conducting validation tests and monitoring.
• Manage end-to-end deployment processes from 3rd-party software\feature to Windows patches, conducting validation tests and system monitoring post-deployment to ensure operational stability and minimize downtime.
• Work with offshore vendors to create quality assurance plans and perform testing for fixes and enhancements, collaborating with software vendors and IT teams to implement changes in the production environment.
• Investigate equipment failures and difficulties, diagnosing faulty operations and making recommendations for improvement.
• Create models, diagrams, or flows to illustrate possible solutions and document all aspects of the solution (including applications, systems, and hardware) for future reference.
• Understanding POS interfaces with central systems, payment middleware, gateway, processor, and acquirer.
• The ability to create gold images, build prototypes for pilots, create staging and configuration processes.
• Lead sessions\teams in identifying trends, root causes, and solutions to resolve problems logically, creatively, and structurally.
• Collaborated with cross-functional teams to integrate POS systems with existing business applications and backend databases.
• The ability to translate complex business challenges into technical requirements, delivering solutions to meet business needs effectively.
• Participate in projects and enhancements that involve changes to applications which would include determination of user requirements, testing of changes, preparation of operational procedures.
• Ability to configure and deploy POS hardware and software components, including terminals, scanners, printers, and payment processors.
• Provided technical support and troubleshooting for POS systems, resolving issues promptly to minimize downtime and maintain service levels.
• Provide technical support and training to Store Systems Analyst and Store Support Analyst.
• Stayed abreast of emerging technologies and industry trends to continually improve POS system design and implementation processes.

 

POSITION QUALIFICATIONS:

• Ability to review and contribute to technical and architecture documentation.
• Presents training presentations on multiple technical levels.
• Have broad and strong knowledge of Store Systems hardware and software including POS, peripherals, pinpad, self-checkout, self-ordering kiosk, mobile solutions, etc.
• Understanding of ITIL framework especially in Incident Management, Problem Management, Change Management, Release and Deployment, etc.
• Experience with Windows Operating Systems, Microsoft patch management, Event Viewer, and Microsoft SQL.
• Experience with database management, payment solutions, software distribution, and patch management tools.
• Experience with automation and scripting language e.g., Python Scripting, PowerShell Scripting, etc.
• Experience with Remote Monitoring and Management
• Experience in creating gold images, ghosting, scripting, group policy, staging and configuration processes.
• Proficiency or ability to understand testing methodologies, test automation tools (e.g., Selenium, Appium), and programming languages (e.g., Java, Python).
• Able to deal with ambiguity – can function without having the total picture.
• Knowledge of retail and dining industry best practices with prior experience in Store Operations business processes and sy