Senior Director - Retail Stores - Big South Region

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for the sales, customer experience, operational execution, financial performance and employee satisfaction at Xfinity stores. Ensures an excellent working environment, maintaining staffing levels and training, to motivate the team. Provide leadership and direction for diverse and complex functions. Contributes to the development of the organization's business strategy. Interprets business strategy and develops organizational objectives that align with the strategy. Typically manages multiple teams of professionals across a wide geographical area.

Job Description

Core Responsibilities

• Develop strategic sales, service and financial plans goals and budgets for the Region’s Xfinity Stores.
• Direct all operational processes including developing/implementing new routines with regards to sales, cash and equipment controls, customer experience, security and employee engagement.
• Provide strategic/consultative guidance and support to Divisional, Regional and Market area Xfinity store teams to maximize sales effectiveness.
• Maximizing on customer traffic through close rates, developing talent, and finding operational efficiencies. 
• Ensuring best in class employee experience (eNPS) as well as best in class customer experience (tNPS)
• Mange the relationship and have indirect oversite of the 3rd party Branded Partner stores within the Region footprint.
• Liaison cross-functionally with leadership teams in other groups within the Region, Division and Corporate to identify and implement initiatives and/or best practice programs.
• Direct recruitment, training and development of employees with regards to sales, products, processes and customer service.
• Review, analyze, audit and develop customer and financial reports including sales, inventory, production, payroll, VOC and CSC ROI vs. budget.
• Work in a fast-paced environment and effectively develop cross-functional partnerships.
• Build and maintain a culture of ownership through a cadence of accountability to sales performance.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights, weekends, holidays and variable schedule(s) as required in a retail environment.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

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