Manager, ServiceNow

Title: Manager, ServiceNow 

Department: Acrisure Information Technology 

Location: Hybrid (4 days onsite, 1 day remote)

About Acrisure

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary: 

This role will be responsible for working with business and technology stakeholders and product teams to develop and convey ServiceNow vision; define backlog; and deliver and sustain the end-to-end customer experience. The ServiceNow Product Manager must be able to partner effectively with a wide range of teams, including business leaders, delivery teams and external partners, driving business success. 

Responsibilities:  

• Partners with IT leadership and other key stakeholders to define opportunities and to identify and prioritize enhancements based on predefined criteria (return on investment, productivity, compliance) 

• Accountable for overseeing the development of product backlog and actionable user stories for ServiceNow 

• Establishes priorities of the ServiceNow product backlog in collaboration with the IT leadership and Product Teams 

• Ensures the development of the life cycle view of the solution including the conception of its need, design and execution, and upgrade and/or replacement when appropriate 

• Oversees the ServiceNow Platform and provides subject matter expertise for the CMDB, and ITSM, ITAM, and ITOM 

• Accountable for designs, specs, implementation, and program management for all projects in ServiceNow 

• Manages quality assurance rollouts and performs functional analysis to assess the robustness of projects recently launched 

• Manages the integration of ServiceNow and other business applications. 

• Manages other IT Applications as needed. 

• Accountable for planning, upgrading, testing, documenting, and maintaining the ServiceNow platform, ServiceNow modules and associated 3rd party integrations 

• Develop and lead the execution of respective application roadmaps across key business functions using agile methodologies 

• Develop relationships and actively collaborate with stakeholders 

• Understand business needs and translate into IT deliverables 

• Support discussions and facilitate cross-team decision making 

• Ensure exemplary performance and reliability of IT solutions 

• Drive continuous improvement to drive effectiveness and efficiency 

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.  

Competencies:                                              

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience: