HR Administrator (with Portuguese, German, French or Spanish)

<p><b><span>About Us</span></b></p><p><span>The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. </span><span>Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.</span></p><p><span>Planet are a technology company that’s transforming payments by putting the customer experience first. </span>We <span>help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and </span>expand, <span>partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide. </span></p><p><span>To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software and networks that runs business. By combining networks, software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good.</span></p><p><span>We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition.  </span></p><p></p><p><b>F</b><b><b>u</b>nction Overview:</b><br/>As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience. </p><p></p><p>You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career.</p><p></p><p>We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution.</p><p><span>​</span></p><p></p><p><b>Role Overview </b></p><ul><li>Provide HR Administration support to Planet Payments</li><li>Deliver high quality customer service for queries</li><li>Deliver high quality transactional processing – including Workday</li><li>Manage escalations for queries that cannot be resolved</li><li>Manage employee life-cycle from hire to retire from HR admin perspective</li><li>Fluency in German, Portuguese, French or Spanish preferred</li></ul><p></p><p></p><p><b>What you will do</b></p><ul><li><span>Administer and manage monthly payroll data from HR admin perspective – submission to payroll department</span></li><li><span>Administer and manage onboarding &amp; contract processes</span></li><li><span>Receive and respond to employee queries – e-mail, teams, live chat, telephone</span></li><li><span>Triage and route referrals and escalations to correct to appropriate internal and external stakeholder and track and manage response </span></li><li><span>Delivery of transactional and high volume HR processes and services – HR Administration </span></li><li><span>Delivery of administrative and transactional Workday processes </span></li><li><span>Delivery of Workday transactional operations support – responding to customer queries, guiding customers through self service when required, </span></li><li><span>Regularly update documentation when required (processes, operating procedures, FAQ, guidance, training documentation)</span></li><li><span>Support continuous improvement activities and HR programmes as and when required</span></li><li><span>Responsible for supporting maintenance of documentation and knowledge materials (processes, operating procedures, FAQ, guidance, training documentation)</span></li></ul><p></p><p><span>​</span></p><p><b>Who you are </b></p><p>Experience of providing HR Helpdesk support, processing HR Administration transactions, working with Workday and experience of set up of HR Shared Service Ops.</p><p></p><p><b>Why Planet</b></p>Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.<span> </span><b>We would love to hear from you – Apply now</b>.<p><span>​</span></p>