Clinical Supervisor

Description

Position Title: Clinical Supervisor

Reports to: Director of Clinical Services

Type: Full-Time, Non-Exempt. Graveyard Shift

Pay rate: $86,000 - 94,000 per year.

Location: Onsite in Seattle, WA

Schedule:   

Sunday-Thursday 4pm-12am

Friday-Tuesday 4pm-12am

Sunday-Thursday 12am-8am (GY schedule)

Union Representation: Non-Union Role

Program Summary: Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support.

Position Summary: We are looking for a supervisor with a proven set of skills in program management, including quality assurance monitoring, and reporting. The supervisor is responsible for training, supervising and mentoring professional and paraprofessional staff. The supervisor is responsible for communicating the mission of our work and incorporates the principles of recovery into training of staff. It is important that the Supervisor has excellent communication and training skills. This position would work closely with the Clinical Director of Crisis Services.

The Supervisor needs to understand the nature of 24-hour work and be flexible to support staffing during evenings, nights, and weekends. The Supervisor is responsible for daily operations of the crisis phone room on Swing shift and is a key contact with our community partners.

Job duties:

1. Provides training in call handling skills and relevant policies and procedures.
2. Assists Phone Workers in adhering to staff and volunteer requirements.
3. Engage with the scheduling team to assure 24/7 phone coverage and providing back up support as needed.
4. Tracking and response community complaints to engage team in further development.
5. Tracking of monthly call and web data as well as status and volunteer work performance reports.
6. Shares in the networking with behavioral health providers statewide.

Service Delivery

1. Demonstrates knowledge of Washington State resources for substance abuse, problem gambling and mental health.
2. Demonstrates knowledge of Crisis Connections resources, including competent use of CareLogic database, competent use of ECLS, and competent use of non-computerized information. Able to guild, assist and problem solve use of these programs.
3. Demonstrates knowledge of phone room protocol and procedure.
4. Provides adequate consultation to professionals and non-professionals.
5. Maintains appropriate professionalism in dealing with volunteers, consumers, and professionals.
6. Ensures follow up calls are being returned in a timely manner.
7. Makes appropriate use of Director.
8. Participates in PW training and other non-phone room responsibilities as assigned.

Professional Development

1. Participates in program meetings and planning.
2. Crisis Connections is a growing agency. This position would be called upon to facilitate the implication of additional contracts as they arise.

Quantity & Quality of Work/Work Habits

1. Arrives at work on time and maintains regular attendance; working assigned shifts and other shifts when needed.
2. Follows personnel policies and procedures.
3. Written and verbal communication is clear, concise, accurate and thorough.
4. Demonstrates genuine relationships by cooperating with others, handling disagreements directly with the person(s) concerned in a truthful and open manner and accepting constructive feedback. Shows respect to co-workers, volunteers, and customers/clients.
5. Makes appropriate use of supervisor.
6. Promotes a healthy work environment by demonstrating collaborative decision-making and team-building behaviors; provides peer support and motivates staff and volunteers to outstanding performance.
7. Suggests solutions to identified problems.

Required Qualifications:

• Master’s degree in psychology/counseling or social work or related field required.
• Mental Health Professional as defined by WAC 246-341-0200.
• Independent or associate licensure in counseling, or social work preferred.
• Two years’ experience working with individuals in crisis preferred.
• Telephone assessment or help line experience preferred.
• Excellent verbal, written, and typing skills.
• Ability to learn and use multiple software platforms, and tech