Office Assistant 2 - Front Desk

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$21.96 - $26.85 Hourly

Department:

Health Department

Job Type:

Regular Non-Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

April 24, 2025

The Opportunity:

THIS WORK MATTERS!

This crucial Front Desk position requires a professional demeanor when interacting with patients and the public. You will be responsible for managing patient flow through efficient check-in and check-out processes, scheduling and confirming appointments, handling all phone communications, and meticulously verifying patient insurance and demographic data.

As the Office Assistant 2, your duties will include: 

• Customer Service: First point of contact for clients. Greets clients and visitors at the front desk. Answers incoming calls and routes appropriately. Provides information regarding the clinic and other resources and refers to other information services. Acts as a liaison with treatment staff and providers relaying information about patient needs such as walk ins, prescription pick ups.

• Client Services: Checks patients in, obtains and/or verifies demographic information and insurance coverage utilizing appropriate databases and updates registration and accounts. Enter correct information into Epic Practice Management. Also alerts staff if there is a problem with insurance. Works on resolving insurance  issues as they arise and also notifies supervisors as needed. 

• Patient Document Management: Receives and reviews and distributes client documents such as medical records from other clinics, faxes requesting prescriptions, requests for medical records. Routes documents to medical staff for review and then when documents are returned prepares documents for scanning/indexing by attaching client medical record number.

• Resource Management and Meeting Support: Troubleshoots equipment issues and reports necessary repairs as needed to the supervisor. Follows downtime priority and project list, following through on assigned tasks, such as putting together information on PC numbers, reviewing Epic schedules for tracking patient data such as sex or age. 

Minimum Qualifications:

• Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

• Education/Training: Equivalent to the completion of the twelfth grade; and

• Experience: Two (2) years of general office support or customer service experience dealing directly with the public. 

• Depending upon assignment, candidates may be required to pass a criminal background check.

​Preferred Qualifications/Transferable Skills:  You do not need to have the following preferred qualifications/transferable skills to qualify. However keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Spanish Language Skills a Plus

SCREENING & EVALUATION:

The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

REQUIRED:

Attach a Resume demonstrating you meeting minimum qualifications ; AND

Attach a Cover Letter (1 page) addressing the following: 

• How you meet the qualifications for this position; and 

• Why you are interested in the position

Note: The application, resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process. 

The Selection Process: For details about how we typically screen applications, review our overview of