Customer Service Rep

Job DetailsJob Location: Dubuque DUB - Dubuque, IA 52002Position Type: Full-Time/Part-TimeJob Category: Customer Service
Job Summary

Responsible for new member sales and a positive member experience



Essential Duties and Responsibilities


Greet/meet potential members, providing a great customer experience
Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
Help maintain the neatness/cleanliness of the club




Shift Expectations (4 8 hour shifts)


1 hour (minimum): Deep cleaning
1 hour (minimum): Continued Training
Full Shift: see Essential Duties and Responsibilities



Qualifications
Essential Behavior Requirements


Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.





Minimum Qualifications


Strong customer service skills
Basic computer proficiency




Physical Demands


Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift up to 50 lbs less than 30% of the time