AEM Cloud Platform Reliability Engineer

Job Title: AEM Cloud Platform Reliability Engineer

Location: Remote

Duration: Long-term contract

Must Have Skills/Attributes: AEM, Cloud, Enterprise Architecture, Governance

Experience Desired: Adobe Experience Manager (AEM) as a Cloud Service (5+ yrs); AEM Platform Operations & Incident Management (5+ yrs); CI/CD, Cloud Deployments & Platform Automation (5+ yrs); Enterprise Integrations & Modern Web Platforms (5+ yrs); Platform Governance, Security & Performance Optimization (5+ yrs)

Job Description

• New platform — Vercel — is entering the Adobe Platform Services portfolio. Provide operational support for Adobe Experience Manager (AEM) as a Cloud Service platforms, including Author, Publish, Dispatcher, CDN, and supporting integrations.
• Monitor platform health, system performance, application availability, and service reliability using enterprise monitoring and alerting tools.
• Troubleshoot and resolve production incidents, platform issues, deployment failures, and integration problems in partnership with development, infrastructure, Adobe, and vendor support teams.
• Manage and support CI/CD deployment pipelines, release activities, environment promotions, and application configuration changes.
• Coordinate incident, problem, and root cause analysis (RCA) activities to identify recurring issues and implement preventive solutions.
• Support platform security, access management, certificate renewals, and compliance activities in accordance with enterprise standards.
• Maintain and optimize integrations between AEM and connected enterprise systems, including DAM, Workfront, Azure services, Akamai/CDN, publishing partners, and other digital marketing platforms.
• Perform environment administration activities including user management, permissions, workflow support, replication monitoring, and configuration management.
• Collaborate with application development teams to ensure platform stability, scalability, performance optimization, and adherence to architecture standards.
• Participate in on-call support, major incident response, and disaster recovery planning and testing activities.
• Create and maintain operational procedures, support documentation, knowledge articles, and platform runbooks.
• Evaluate platform enhancements, Adobe releases, and feature updates; recommend adoption strategies and implementation plans.
• Support capacity planning, performance tuning, and platform roadmap initiatives to ensure reliable service delivery.
• Partner with product owners, business stakeholders, and technical teams to prioritize platform improvements and support requests.
• Lead continuous improvement initiatives focused on operational excellence, automation, service reliability, and reduction of technical debt.

Position’s Contributions to Work Group:

• This is net-new to the team. Neither has a defined service owner, documented processes, control mappings, support model, or trained staff today.
• The Vercel Platform Support Engineer is responsible for the operational support, administration, reliability, and continuous improvement of the Vercel hosting platform used for enterprise web applications.
• This role partners with development teams, product owners, architects, security teams, and external vendors to ensure high availability, performance, security, and scalability of applications hosted on Vercel.
• The engineer will provide platform governance, incident management,