Director, Documentation

Overview

Position Overview:   

The Director of Documentation will play a critical role in shaping the future of HealthEdge’s technical documentation and knowledge management. This role will oversee the creation, optimization, and automation of customer-facing and internal documentation ensuring that all content is clear, accurate, and aligned with regulatory standards.  This leader will manage onshore and offshore technical writing teams, champion AI-driven documentation strategies, and expand video-based training initiatives to enhance customer experience. The ideal candidate is a strategic thinker, an expert in healthcare technology documentation, and a passionate advocate for knowledge accessibility. 

 

 

Your Impact: 

Documentation Strategy & Leadership 

• Develop and execute a comprehensive documentation strategy ensuring clarity, compliance, and usability. 

• Lead and mentor a global team of technical writers, fostering a culture of collaboration, innovation, and excellence. 

• Standardize documentation processes, ensuring consistency across user guides, API documentation, release notes, troubleshooting guides, and FAQs. 

• Establish structured authoring standards (e.g., DITA) and implement a robust content governance framework for version control and content lifecycle management. 

• Oversee the integration of AI-driven automation tools to streamline documentation workflows, improve efficiency, and enhance content personalization. 

 

Content Development & Optimization 

• Ensure documentation is comprehensive, structured, and easily accessible for both technical and non-technical users, including healthcare payers, system administrators, and developers. 

• Expand the use of video-based training materials, interactive tutorials, and visual documentation to improve learning outcomes and user engagement. 

• Leverage content analytics to measure user engagement, search effectiveness, and documentation gaps, continuously optimizing based on insights. 

• Collaborate with Product, Engineering, Customer Support, and Compliance teams to align documentation with product updates and regulatory requirements. 

 

Compliance & Industry Alignment 

• Ensure all documentation aligns with healthcare regulatory standards, including HIPAA, NCQA, CMS, and other payer-related compliance requirements. 

• Maintain detailed API documentation and integration guides to support HealthEdge’s interoperability initiatives and third-party integrations. 

• Work closely with Legal, Security, and Compliance teams to ensure all documentation meets industry and customer-specific security and privacy requirements. 

 

Innovation & Continuous Improvement 

• Stay ahead of emerging trends in AI-driven content automation, structured authoring, and digital learning platforms. 

• Drive the adoption of cutting-edge documentation technologies, such as chatbot-assisted help, dynamic content personalization, and voice-enabled documentation. 

• Lead initiatives to improve self-service capabilities, ensuring customers can easily find answers through well-structured knowledge bases and AI-enhanced search. 

 

What You Bring: 

• 10+ years of experience in technical documentation, with at least 5+ years in a leadership role overseeing distributed teams. 

• Experience managing onshore and offshore technical writing teams supporting SaaS-based healthcare technology products. 

• Proven expertise in AI-powered documentation solutions, content automation, and video-based learning methodologies. 

• Deep understanding of healthcare payer technology, regulatory compliance, and enterprise software documentation best practices. 

• Strong proficiency in structured authoring tools, content management systems (CMS), and documentation platforms, such as MadCap Flare, Oxygen XML, Adobe FrameMaker, or Paligo. 

• Knowledge of FHIR, HL7, API documentation standards, and healthcare interoperability frameworks. 

• Excellent leadership, communication, and stakeholder management skills, with the ability to collaborate effectively across teams. 

• Analytical mindset with experience using data-driven insights to optimize documentation strategies and content delivery. 

 

Geographic Responsibility:  Remote, US 

Type of Employment: Full-time, permanent 

Work Environment: The physical demands described here are representative of those