Job Description Summary

GE Vernova (NYSE: GEV) Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it.

If we want our energy future to be different…we must be different.

Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.

Together, we have The Energy to Change the World. Learn more at www.gevernova.com

As a Customer Service Manager (CSM) in the GE Vernova Steam Power Americas Nuclear North Region, this role is a critical P&L (Profit & Loss) owner directly engaging with internal and external customers and delivering safe, quality, on time, profitable outage execution on both GE Vernova’s nuclear installed base of steam turbines, generators, and balance-of-plant components as well as on Other OEM (Original Equipment Manufacturer) equipment. This demanding role will require you to function effectively in a broad and matrixed environment.

Job Description

Roles and Responsibilities 

• Be an uncompromising advocate for the importance of thinking and working with Safety and Quality. 

• Meaningfully engage and incorporate Lean principles to continuously improving safety, quality, productivity, and profitability. 

• Be the single point of contact to the nuclear customers in your portfolio – geographic North, USA 

• Be responsible for your customer portfolio financial deliverables - P&L (Profit & Loss) and profitable growth. 

• Establish and maintain multiple customer contacts to provide on-going emergent and strategic support – both technical and commercial - to your portfolio of customers. 

• Be responsible for working closely with the commercial and sales teams to contribute to proposal content, for coordinating outage scope planning and successful execution, including:  pre-outage safety emphasis, roles and responsibilities clarity; timely, accurate, and complete cost estimations; management of outage services, parts, and repairs; closeout oversight, including final report timely submittal; financial invoicing coordination, customer negotiations on extra work where applicable. 

• Interface with and coordinate the efforts of various internal stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs to achieve identified deliverables. 

• Be responsible for working with Sales and Commercial counterparts – and your customers - to establish clear work scope, pricing, division of responsibilities, plus drive identification and profitable capture of emergent work. 

• Oversee both planned and emergent outages, extra work, and Job Cost Estimator (JCE) proposals for assigned customers. 

• Negotiate applicable contracts and concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to our business. 

• Be responsible for driving excellence across: EHS (Environmental Health & Safety), Quality, Schedule, Productivity, and Cost at your customer sites 

• Exemplify creative problem-solving to result in mutual customer and company benefit; proactively see issues and consider solution possibilities collaboratively with the customer. 

 

Required Qualifications 

• Bachelor’s Degree from an accredited University or College with 8+ years of experience in a customer facing role within the power generation industry; or a High School Diploma / GED with 10+ years of relevant experience. 

• Willingness and ability to travel 50% to 70% of the time to customer sites, often with li