Multimedia Services Manager

We are seeking a Multimedia Services Manager who will be responsible for providing leadership, supervisory, and technical skills to oversee the management of AAP multimedia systems and the development of multimedia instructional resources. Provides quality assurance for all multimedia resources, ensuring the production of quality and accessible multimedia instructional resources. The multimedia service manager will design, develop, and integrate high-quality multimedia required for AAP courses, Micro-credential courses, and AAP Marketing.

*All new employees, including hybrid and local remote employees, are expected to attend in-person orientation. Travel is considered local if you are within a 50-mile radius of the standard office location or permanent home location.

Specific Duties & Responsibilities

Performance Management 10%

• Supervise multimedia team members (casual, part-time, full-time, and students).
• Mentor multimedia staff, including helping to allocate team resources and coaching team members to maximum efficiency.
• Meet regularly with staff to align goals and ensure the team has the necessary resources to achieve them.
• Evaluate employee performance.

Design, Development and Implementation 15%

• Serve as a member of a course development team, which may include subject-matter experts, program directors, instructional designers, multimedia specialists, etc.
• Use multimedia design knowledge and experience to create clear and engaging multimedia materials/resources that effectively meet the needs of IRC projects and courses.
• Design and develop multimedia objects including but not limited to video presentations, 360 video, animations, interactive content, narrated slide presentations, screen captures, podcast recordings.
• Execute post-production of multiple video projects for inclusion in innovative online learning experiences, including editing, mixing, mastering, and color-correcting video assets.
• Compress and upload final videos for publication.
• Interface with online video hosting platforms to deliver media and associated assets.
• Plan, coordinate, manage and direct details of photo/video shoots with content experts and project leads.
• Capture footage, direct, edit, and complete videos while coaching talent on how to deliver messages and connect with the learning audience effectively.
• Develop high quality and cutting-edge immersive media.
• Apply Universal Design principles, ADA requirements and accessibility standards to multimedia materials used in online courses.

Faculty Training and Development 10%

• Provide professional advice for the use of multimedia in distance education courses.
• Collaborate with the Instructional Technology Manager to identify and address the needs for Multimedia professional development programming.
• Provide training that focuses on multimedia tools and techniques as needed.
• Develop, maintain, and update faculty support resources and training materials about educational multimedia.
• Support faculty with copyright and fair use guidelines for using multimedia materials.
• Inform the IRC team and faculty knowledge current regarding advances in media technology and research about multimedia in a teaching environment.
• Provide one-on-one consultations to faculty members.
• Develop asynchronous video training resources for faculty.

Multimedia Systems and Tools 10%

• Manages IRC multimedia subscriptions and maintains IRC multimedia equipment and technologies.
• Document all components, operation, and processes of existing multimedia systems and tools.
• Provide preventive maintenance and maintain service plans and agreements for multimedia tools and systems.
• Manage the media repository and portfolios.
• Research emerging technology, new applications, and online learning tools for further recommendation and implementation.
• Establish and maintain multimedia development processes that ensure the longevity of instructional content.
• Manage the captioning service contract and caption all courses in the development process.

Multimedia Team Lead 45%

• Explore current design trends and determine how to translate those trends into a coherent design strategy for AAP courses.
• Lead weekly Multimedia Team meetings.
• Participate in IRC Leadership meetings.
• Serve as the Multimedia project intake manager, overseeing all incoming projects, entering projects into Smartsheet's, balancing team workloads, and assigning tasks to team members.
• Collaborate with subject matter experts and stakeholders to discuss project details and establish deadlines for deliv