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Senior Project Manager (Healthcare)
ArteraKansas City, United Statesfull_timeVerifiedPosted 18 Jul 2025
About the role
ABOUT ARTERA
Our Mission: Make healthcare #1 in customer service.
What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.
Our Impact: Trusted by 900+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually.
Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.
SUMMARYWe are seeking a highly experienced and strategic Senior Project Manager to join our team and lead complex, high-impact projects for strategic enterprise customers, with a strong focus on seamless go-lives for product and feature implementations. In this critical role, you will serve as the primary orchestrator and customer-facing lead for the entire project lifecycle, from sale closure through to successful deployment. You will collaborate closely with Integration Engineering and Technical Services teams to ensure the intricate technical and workflow integrations required within diverse healthcare IT environments are expertly managed and delivered on time, exceeding customer expectations.
This position is pivotal to the long-term success of our strategic customer partnerships. You will skillfully manage multiple, concurrent high-stakes projects, proactively overseeing complex project scopes, managing and escalating risks related to technical dependencies and integration challenges. While leveraging the deep expertise of our Integration Engineering and Technical Services teams, your leadership will be essential in sustaining overall project momentum, maintaining clear communication, and ensuring our consistent delivery of exceptional service and successful go-lives.
Our Mission: Make healthcare #1 in customer service.
What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.
Our Impact: Trusted by 900+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually.
Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.
SUMMARYWe are seeking a highly experienced and strategic Senior Project Manager to join our team and lead complex, high-impact projects for strategic enterprise customers, with a strong focus on seamless go-lives for product and feature implementations. In this critical role, you will serve as the primary orchestrator and customer-facing lead for the entire project lifecycle, from sale closure through to successful deployment. You will collaborate closely with Integration Engineering and Technical Services teams to ensure the intricate technical and workflow integrations required within diverse healthcare IT environments are expertly managed and delivered on time, exceeding customer expectations.
This position is pivotal to the long-term success of our strategic customer partnerships. You will skillfully manage multiple, concurrent high-stakes projects, proactively overseeing complex project scopes, managing and escalating risks related to technical dependencies and integration challenges. While leveraging the deep expertise of our Integration Engineering and Technical Services teams, your leadership will be essential in sustaining overall project momentum, maintaining clear communication, and ensuring our consistent delivery of exceptional service and successful go-lives.
RESPONSIBILITIES
- Client Focus: Serve as the primary customer-facing project leader for the end-to-end delivery of multiple, complex healthcare IT implementation projects, especially those involving intricate integrations with strategic enterprise accounts.
- Project Leadership: Manage the project lifecycle from sales closure to go-live, ensuring all milestones are met. Provide strategic direction to the project teams, ensuring alignment with organizational goals.
- Performance Tracking: Direct customer focus on measuring and achieving tangible improvements in key metrics post-go-live, leading strategic conversations with customers about value generation and ROI.
- Problem-Solving: Possess a strong functional and architectural understanding of our technical solutions and their integration points within healthcare IT ecosystems. Lead high-stakes negotiations and ensure alignment of project outcomes with client expectations.
- Collaboration: Act as the central point of contact for project-level technical challenges, escalating to and coordinating closely with Integration Engineering, Technical Services, and third-party vendors to drive resolution.
- Time Management: Ensure all projects are completed on time, within scope, and meet quality standards.
- Organization: Maintain comprehensive and meticulously organized documentation of all project activities, including integration specifications, scope changes, and risk logs, alongside administrative tasks.
- Optimization: Lead initiatives to adopt new internal methodologies or tools that enhance efficiency and effectiveness of the PSO team.
REQUIREMENTS
- Bachelor’s degree in Business Admin, IT or related field is preferred *additional experience in lieu of a degree is also accepted*
- 5+ years of project management experience in a customer-facing role
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