Sr. ServiceNow Architect/Consultant - Higher Education Company (ID: 1633)

Truelogic is a leading provider of nearshore staff augmentation services, located in New York. Our team of 500 tech talents is driving digital disruption from Latin America to the top projects in U.S. companies. Truelogic has been helping companies of all sizes to achieve their digital transformation goals.

Would you like to make innovation happen? Have you ever dreamed of building Products that impact millions of users? Nice! Then we have a seat for you on our team!

 

What are you going to do?

You will have the opportunity to work in a forward-thinking and growth-oriented environment, at a New York university offering exceptional education to more than 15,100 students in its four undergraduate colleges and its six graduate and professional schools.

Occupy a unique position in the market as the ServiceNow Technical Consultant responsible for providing support and guidance to our customer's Client Services team as they roll-out all modules of the ServiceNow ITSM platform.

The team has recently implemented JumpStart and plans are underway to implement Asset Management and CMDB for Asset Management and further develop Change Management and Problem Management. The consultant will assist with design, development and implementation, and in particular, work closely with the ITSM System Manager, in developing and maintaining the
ServiceNow platform. The team seeks assistance from a consultant who has in-depth technical knowledge of the ServiceNow platform and can also provide direction in terms of best practices and lessons learned.

Responsibilities:

• Provide overall technical/functional and roll out support with ServiceNow modules such as Service Catalog, Event, Incident, Problem, Change, Release, Asset and CMDB, Knowledge, Workflows, Service Catalog and Self-Service Portal.
• Responsible for delivering end-to-end processes within ServiceNow, which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development efforts, interfacing with vendors and management, and coordinating effort of administrators.
• Configuring service level agreements (SLAs).
• Developing and customizing and/or extending the following ServiceNow features:
  
  • Scripting server-side scripts
  • Workflow – creating and updating
  • Creation and update of catalog items
  • Notifications
  • Data loading, mapping, and transforming
  • Approval steps
  • Client-side scripts
  • Dashboards
  • Inbound actions
• Design and implement the CMDB data model based upon the most current ServiceNow Common Service Data Model (CSDM) and ITIL best practices.
  
  • Ensuring the CMDB is fully functional in supporting any processes that rely on it (e.g. core ITSM—Change, Incident, Problem, Request; third party integrations leveraging CMDB data).
  • Create and document the processes and procedures used to govern and maintain the CMDB.
• Troubleshoot and provide guidance in resolving technical issues
• Serve as a member of the ServiceNow project team
• Load, manipulate, and maintain data between ServiceNow and other systems.
• Participate in deployment of features and any ServiceNow releases

What will help you succeed

• 4+ years of experience implementing all modules of ServiceNow, preferably in a consultative or lead role in the higher education environment.
  
• Knowledge of ITSM, ITIL, Integration Hub
  
• Understanding of ServiceNow architecture, implementation and application build-out best practices
  
• Experience with ServiceNow business development and project delivery
  
• Experience with ITSM best practices
  
• Experience in working with UI, Workflow and Application development activities; facilitating rollouts of new applications, enhancements and new modules. Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports
  
• Hands-on expertise using the following tools and applications:
  
  • JavaScript
    
  • Glide Script/APIs
    
  • AJAX (Bootstrap, jQuery, etc.)
    
  • Flow Designer
    
  • UI Macros
    
  • UI Actions
• Ability to coordinate closely with IT management, and team members 
  
• ServiceNow certifications preferred