Wholesale Reservations Agent -Call Center (On-Site)

Description

Responsibilities/Purpose

The Wholesale Reservations Agents are well-informed, courteous team members who provide our customers, wholesale/third party partners and internal guests/Team Members with excellent customer service.  The Wholesale Reservations Agent assists customers/partners with booking, modifying, canceling reservations with a high degree of accuracy and attention to detail. Wholesale Reservations Agents are also required to communicate with internal CET business partners, customers/guests and outside business partners via telephone, fax and email.  Wholesale Reservations Agents are also responsible for assisting Tour & Travel sales teams with creating all aspects of their contracted groups in LMS. They will also assist with entering any associated reservations into LMS. 

 

Job Functions: 

• Performs various daily tasks such as but not limited to booking, changing, or canceling a reservation and other standards as determined by management.     
• Are responsible for all aspects of creating/entering group codes, rate plans, special billing profiles, building web-links etc. as needed for Tour & Travel contracted groups. 
• Clearly communicates and demonstrates enthusiastic service. 
• Meets department punctuality, adherence and attendance guidelines.
• Handles all incoming customer transactions promptly, efficiently, accurately and professionally.
• Is required to meet or exceed the established department services levels, as well as the expectations set by the client and/or customer’s expectations. 
• Meets department appearance guidelines. 
• Safeguards customer confidentiality and privacy in accordance with company and department standards. 
• Assists with special projects and/or additional duties as directed by a supervisor. 

Essential Job Requirements:

 

Education:

• High School Diploma or equivalent required

Experience: 

• 1-year Customer Service/Data Entry. Must have stable work history and be computer literate.

Abilities:

• Must be able to type 30 wpm or more.
• Must be 18 years of age or older.
• Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills and present oneself in a professional manner.
• Must possess a friendly demeanor and enjoy interaction with customers, both internal and external.
• Must be able to read, write, speak and understand English.
• Able to sit for 2-3 hours at a time.
• Must be able to maintain a flexible work scheduled based on business demands.
• Must be multi-task oriented.
• Excellent interpersonal, communications, team building and problem-solving skills are required.
• Must be able to maintain a flexible work scheduled based on business demands.
• Ability to perform full duties of dexterity and visual perception.
• Must be proficient in all required systems and have a sound knowledge of all CET and Partnership properties assigned to the LV Regional Contact Center. 

Desired Skills: 

• Knowledge of Windows based PC Applications 
• Some experience with LMS and /or Microsoft Windows is always a definite asset.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  

Caesars Entertainment reserves the right to make changes to the job description whenever necessary. 

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. 

 

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most