Product Operations Manager - Account Security

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



Why Join Us

Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.



The Global Product & RD team is building up core TikTok products to ensure TikTok continues a healthy growth, deliver the best product experience to all of our users, build the most attractive features to help users enjoy their time on TikTok, earn trust in privacy protection, and more.

The Global Product team is growing exponentially. The business lines are ranging from Monetization Technology, Data, Machine Learning, System, Infrastructure, AR Effects, Security Technology and more.



Responsibilities

- Partner with teams in Security Product, Global Security Organization, Privacy Organization, Risk Control Organization to define architecture and key performance indicators (""KPIs"") of company security incident response;

- Drive operational excellence by capturing and analyzing user and team feedback, data from KPIs and other sources to inform and implement changes to incident response processes;

- Communicate risk and status clearly and succinctly to security and product leadership with a framework for evaluating resolution options, as well as roles and responsibilities of partner teams.

- Develop educational tools and training to ensure alignment amongst partner teams for incident response programs as well as user education;

- Experience managing and/or creating programs for regular assessments of enforcement decision-making to improve operational excellence with measureable results that inform product decision-making;

- Define and manage operating budget and efficiency metrics for review programs related to user experience of security and integrity products.