Team Lead Case Manager (2)

Description

WHAT MAKES VOA SPECIAL?

Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. We engage faith, relationship-building, and volunteers wherever we go to lift up and support Colorado’s most vulnerable citizens.

Job Summary

Case Manager (Team Lead) directs and facilitates the delivery of appropriate support services for participant households as indicated by relevant service modalities. Job duties include conducting needs-based and program eligibility assessments, engaging in community outreach, providing case management services, and program-wide service coordination. The Case Manager 4 (Team Lead) is responsible for possessing in-depth knowledge regarding general program requirements and field-relevant best practices and standards in order to act as a resource, guide, and mentor for other team members. The Case Manager 4 (Team Lead) not only carries a case load but also leads a team. Further, Case Manager 4 (Team Lead) is charged with serving as a mentor to junior personnel to support the development of knowledge and experience in best practice standards throughout their work group.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides case management services to Program Clients.

• Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs and utilizing screening and assessment tools and ensuring the completion of needs-based screenings.

• Responsible for understanding and implementing their assigned program according to program funder and Volunteers of America standards and expectations.

• Conducts community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.

• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.

• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position

• May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.

• Clearly documents all client interactions along with required eligibility and demographic information.

• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.

• Participates in professional development activities to promote the development of knowledge and experience in field-relevant best practices and standards and makes demonstrable progress toward working in accordance with these practices and standards.

• Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup.

• Responsible for training staff members assigned to their team.

• Reviews financial assistance requests and client file documents for adherence to programmatic requirements.

• Develops and maintains a high level of understanding within their program. Acts as a reference, mentor, and guide for other staff seeking specialized knowledge/advice.

• Coordinates and implements ongoing training and staff development activities. Assists supervisor in facilitating staff meetings using a teamwork approach.

• Ensures that the team provides accurate and timely documentation and confidential record keeping.

• Collaborates with supervisor to develop and lead outreach plans.

• Composes, analyzes and presents regular progress reports related to team goals.

• Develops specialized knowledge related to service delivery database systems.

• Performs all other duties as assigned.

COMPETENCIES

• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect, and Service).

• Models and VOACO’s three strategic critical virtues of HHS (Hungry, Humble, People Smart).

SUPERVISORY RESPONSIBILITIES

• N/A

Requirements

MINIMUM QUALIFICATIONS OF POSITION

• Bachelor’s degree in human services, social work, or a closely related field or related experience.

• 1 year of direct, full-time case management experience demonstrating the ability to consistently apply field-relevant best practices and standards.

• Must possess a Colorado driver’s license and state-mandated automobile insurance.

• Must possess a