Jobs and Careers

Team Lead - Self-Pay - Healthcare Patient Relations

Guidehouse

San Antonio, United Statesfull_timeVerifiedPosted 2 Dec 2024

About the role

Job Family:

Patient Account Representative

Travel Required:

None

Clearance Required:

None

What You Will Do:

This position will be based Monday through Friday out of our San Antonio, TX office. The Team Lead schedule is designated to be 11:00 AM CT - 7:30 PM CT.

Must be self-directed / self-motivated.
Good communication and interpersonal skills.
Must be able to perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
Accept responsibility for one’s own work.
Work independently.
Recognize the rights and responsibilities of patient and employee confidentiality.
Convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief.
Relate to others in a manner which creates a sense of teamwork and cooperation.
Communicate effectively with people from every socioeconomic, cultural and educational background.
Exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment.
Perform effectively when confronted with emergency, critical, unusual or dangerous situations.
Demonstrate the quality work ethic of doing the right thing the right way.
Maintain a client centric focus and strive to satisfy the client’s needs.

Duties and Responsibilities

Be a Subject Matter Expert and remain current in all areas of designated project/client, including client host system, imaging systems, internal host systems and vendor systems
Ensures personal and team follow-up requirements are performed accurately
Reviews work of team members and provides training and feedback as needed.
Audits patient accounts as requested
Assists leadership with coordinating activities.
Help train new employees and facilitate project specific refresher training sessions
Performs functions assigned by Supervisor/Manager to ensure team /project objectives are met.
Manages and reports on task dashboard and work queue (desk) daily/weekly/monthly
Runs and reviews daily reports
Works with Supervisor/Manager on client reporting deliverables such as performance summary reporting decks and reporting to be utilized on client calls and month end.
Special Ad-hoc reports assigned by management.
Provide continuing education for current employees
Assists employees with their questions to ensure team / project performance goals are met.
Assists in the implementation of standards and guidelines
Prepares and reports daily productivity of team members
Provides timely feedback to the leadership team
Works closely with supervisor to create applicable work lists
Reviews team members submitted adjustments for accuracy and compliance with client policies
Post approved adjustments as applicable.
Type and distribute all team meeting/huddle minutes.
Effectively communicates with the client through email or telephone as needed.
Attends payor provider calls as needed documenting all meeting minutes.

What You Will Need:

High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED
8 years working within the following sectors: healthcare, insurance, business, finance or customer service.
Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.

What Would Be Nice To Have:

Strong understanding of healthcare patient relations call center
Patient Access or insurance verification call center management
Bilingual Spanish

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What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include: