Clinical Scribe, Scheduling, Clinic Float- LPN/CMA - General Surgery - 1.0 FTE

External hires can get up to a $10,000 sign on bonus!

Work Shift

Day

Scheduled Weekly Hours

40

Summary

This position supports Mercy’s philosophy of patient centered care by facilitating the delivery of health care services by providing knowledgeable support to the physician or provider in all aspects of patient care. This includes all interactions with patients and their families; in person during the clinic visit, telephonically and electronically. In addition, this position provides real-time charting, ensuring an accurate and completed medical record for each patient visit.

Job Description

• Prepares the progress note for the patient visit by manually bringing in provider-built EPIC documentation tools for the following sections: history of present illness, review of system, physical exam, assessment and plan. Ensures health maintenance section (including quality reporting measures) and immunizations are up to date.
• Rooms and prepares the patient for examination. This includes reviewing histories, allergies, medications, reason for visit and taking vitals.
• Per established standing orders of provider, orders/administers injections, orders/collects specimens for lab testing (ex. Rapid strep tests) and performs phlebotomy as needed. Provides test results as directed by Provider.
• Populates patient-reported information into provider-built EPIC documentation tools for the specific disease states and preventative visits.
• Communicates a summary of the patient-reported information to the provider prior to entry of the room or within the room with the patient present.
• Accurately and thoroughly documents the encounter with the patient as it is being performed by the provider, which may include documentation in the following sections: problem list, history of present illness, review of systems, physical exam, assessment and plan, procedures and treatments performed by team, patient education, orders, medications, referrals, explanations of risks and benefits, and instructions for self-care and follow-up. Identify the portions of the encounter that were scribed on behalf of the provider using the scribe signature per policy.
• Provides patient instruction using pre-approved patient education materials specific to the chief complaint or for the health promotion of observed behaviors known to contribute to poor health, as directed by the provider
• Prints after visit summary and completes discharge of patient from exam room. This may include scheduling a follow-up appointment, providing referral information or scheduling patients for testing procedures and providing instructions.
• Manages phone calls to patients regarding test/lab results and provides appropriate instruction for treatment, as directed by the provider.
• Processes medication requests/changes/refills per established written protocols. This includes having knowledge of medications, including basic dosages, side effects and interactions.
• Provides assistance with diagnostic procedures (ex. EKGs) and treatments (ex. Nebulizer treatments) as directed by the provider. This includes obtaining specimens, labeling and disposition to the laboratory and explaining diagnostic procedures to patient as needed.
• Prepares the exam and treatment rooms, including instrument, supplies and protective devices for exam and testing.
• Performs other duties as assigned.
• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties

MMC General Surgery

• Manages room turnover, patient flow and supports an assigned provider's practice while acting as a liaison between the provider and his/her patients.  Assists provider to remain on time with scheduled appointments.
• Coordinates pre-operative and post-operative appointments for surgical patients.  Provide patient education as needed for the scheduled test/procedure.
• Provides care coordination for patients with chronic conditions including but not limited to wound care and ostomy care.
• May provide cross coverage for staff roles within clinic in support of a unified team approach.
• Collaborates frequently with hospital inpatient departments and staff.  May include inpatient rounding with assigned providers upon request.
• Maintains a reliable system for patient monitoring and follow-up.  This may include, but not limited to monitoring and maintaining colonoscopy recall system including patient notification, scheduling, and results.
• Enters therapy plans per provider direction.

Knowledge, Skills and Abilities

• Working knowledge of medical