SVP, General Manager – JCPenney

Job Description:

Role Summary/Purpose:

Reporting to the EVP & CEO – Diversified & Value Platform Leader, the SVP, General Manager – JCPenney is responsible for leading and managing all aspects of the client relationship and performance. The role of the General Manager is to effectively grow the JCPenney portfolio to increase assets/accounts, profitably execute growth initiatives, introduce additional products, lead SYF's cross-functional team, manage assigned resources and enhance the client relationship in order to retain and grow the business.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Own the development and execution of strategic action plans to achieve performance targets for the JCPenney portfolio. 

• Understand portfolio dynamics to develop, support and implement key business strategies. 

• Manage and drive overall portfolio financial performance as well as key growth and client metrics.

• Lead the cross-functional client team in supporting the client as well as achieving key deliverables. Serve as key relationship manager for all client team functions. 

• Assess client team performance against goals and take proactive action as needed. 

• Develop and maintain excellent working relationship with client groups and all key stakeholders. 

• Represent SYF’s interests in negotiations with the client. 

• Work closely with client operations teams to develop/implement training initiatives as needed. 

• Provide leadership to ensure adherence with all external and internal Compliance and Regulatory requirements. 

• Develop and support all existing client incentives and integrate card performance. 

• Assist in development of all performance targets. 

• Manage weekly and monthly client and corporate reporting. 

• Support business wide initiatives as needed.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree and 10+ years of progressive commercial sales experience, or in lieu of a Bachelor’s Degree, a high school diploma / GED and 14+ years of progressive commercial sales experience.

• 8 years+ Client Development or Client Relationship Management experience managing private label and co-brand portfolios at the senior level

• 8 years+ People Management experience including experience leading sales teams (including field sales) and influencing in a matrixed environment.

• 5 years+ experience leading/closing contract negotiations, competitive pricing, business planning and P&L management.

• Strong overall knowledge of card business including risk, collections, operations, marketing and finance

• Must be willing to travel up to 40% of the time

Desired Characteristics:

• Demonstrated marketing, creative and analytical skills

• Ability to influence senior corporate decision makers

• Ability to effectively interface and represent SYF at the most senior levels in the client organization

• eCommerce, and Payment Industry experience

• Excellent communication skills both written and verbal

• Proven ability to innovate and find creative solutions to meeting business goals

• Proven ability to work independently yet operate as key member and contributor to a broader team

• Advanced degree – MBA

Grade/Level: 17

The salary range for this position is 260,000 – 430,000 USD Annual.  This position is also eligible for an Annual Incentive Plan target of 40% of salary and an Annual Equity target of 40% of salary.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerpri