Technical Customer Support Specialist (m/w/d)

<p>     </p><h2><b>JOB DESCRIPTION:</b></h2><p><b><span>About Abbott</span></b><span> </span></p><p><span><span>Abbott is a global health</span><span>care leader</span><span>, creating breakthrough science to improve people’s health.</span><span> </span><span>We’re</span><span> always looking towards the future, </span><span>anticipating</span><span> changes in medical science and technology. </span></span><span> </span></p><p><span><span>In Germany, Abbott has more than </span><span>4</span><span>,000 employees working in manufacturing, research and development, </span><span>logistics</span><span>,</span><span> manufacturing,</span><span> </span><span>sales</span><span> and marketing. They are </span><span>located</span><span> at Abbott`s German headquarters in Wiesbaden and its sites in Hanover, Neustadt am </span><span>Rübenberge</span><span>, </span><span>Wetzlar</span><span>, </span><span>Eschborn</span><span>, Cologne, </span><span>Jena</span><span> and Hamburg. </span></span><span> </span></p><p><span> </span></p><p><b><span>W</span><span>orking at Abbott</span><span> </span></b><span> </span></p><p><span><span>At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to: </span></span><span> </span></p><ul><li><p><span><span>Career development with an international company where you can grow the career you dream of</span></span><span> </span></p></li><li><p><span><span>An attractive benefits package (</span><span>e.g.</span><span> </span></span><span><span>attractive Abbott Pension Plan</span><span>,</span></span><span><span> a company bike, employee stock purchase program)</span></span><span> </span></p></li><li><p><span><span>A company r</span><span>ecognized as </span><span>a great place</span><span> to work in dozens of countries around the world</span><span> and </span><span>named one of the most admired companies in the world by Fortune. </span></span><span> </span></p></li><li><p><span><span>A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. </span></span><span> </span></p></li><li><p><span><span>A challenging position in a fast-growing crisis independent industry</span></span><span> </span></p></li><li><p><span><span>To become part of a dynamic, highly educated, highly skilled, and motivated </span><span>team</span></span><span> </span></p></li><li><p><span><span>Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication</span></span><span> </span></p></li><li><p><span><span>Multi-national environment, where we foster the development of our talents within the </span><span>enterprise</span></span><span> </span></p></li></ul><p></p><p>Abbott's Diagnostics Division in Wiesbaden is looking for a</p><p></p><h1><b>Technical Customer Support Specialist (m/w/d)</b></h1><p>based in <span>Wiesbaden-Delkenheim.</span></p><p></p><p>In the role of a Technical Customer Support Specialist, you will provide accurate and timely assistance as well as troubleshooting for our products in the diagnostics division to maintain and improve the organization’s customer relationships.</p><p></p><h2>Responsibilities</h2><ul><li>Communicate with customers (via phone, e-mail or online channels) to answer and troubleshoot technical enquiries related to our products (hardware, software and reagent issues)</li><li>Coordinate and dispatch field service engineer on-site visits</li><li>Work with cross-functional teams to propose, recommend and provide resolution to issues</li><li>Record information accurately in our quality management system</li></ul><p></p><h2>Requirements</h2><ul><li>Bachelor’s or Master’s degree in natural sciences (Biology, Chemistry, Physics, Pharmacy or related), or a completed vocational training in the medical technology field (MTA, BTA, CTA or related)</li><li>Experience in customer service</li><li>Clinical laboratory experience is a plus</li><li>Strong phone contact handling skills and excellent communication and problem solving skills</li><li>Ability to work in a team-oriented environment, multi-task, prioritize and manage time effectively</li><li><u>Multiple language knowledge is essential and language level needs to be suitable for customer exchange and technical troubleshooting activities.</u></li><li><u>Needed languages: Fluent in French and English. Preferably one additional language German or Italian.</u></li></ul><p></p><p><span><span>Follow your career aspirations to Abbott for diverse opportunities with a company that </span><span>can help you </span><span>build your future</span><span> and live your best life</span><span>. Abbott is an Equal Opportunity Employer, committed to employee diversity.</span></span><span> </span></p><p></p><p><span><span>We ask for your understanding that we only consider online applications via our onlin