Senior Account Manager

Elmwood is a Global Strategic Brand Design consultancy with a team of dedicated strategists, design practitioners, client partners, and specialists that solve our client’s business and brand challenges. We are part of the MSQ network, a joined-up community of best-in-class agencies helping brands grow valuable customers.

As a strategic thinker with a talent for relationship-building, and a drive for delivering exceptional client leadership, the Senior Account Manager will work independently with clients, managing projects and developing an in-depth understanding of the client’s business. You’re the client’s day-to-day contact and integral to the development and delivery of insightful and impactful work.

And to be a great Senior Account Manager at Elmwood you’ll employ these attributes in abundance:

· Diligent and organized, you have the project management basics down.

· Understanding the value of and actively embracing good working practices.

· Excel at building strong, trust-based relationships with clients and internal teams.

· Thrive in a fast-paced environment, balancing strategic vision with executional excellence.

· Are a proactive problem-solver, able to anticipate client needs and drive solutions.

· Possess strong commercial acumen, ensuring projects meet financial objectives and targets.

· Are a natural leader, inspiring both clients and teams with confidence and clarity.

Requirements

Slight update:

Relationship:

• Own project deliverables and act as primary client contact to foster trust.
• Develop sustainable relationships with clients, colleagues, and suppliers.
• Identify opportunities and understand client goals and industry trends.
• Lead client meetings and manage expectations to align vision with execution.
• Manage the client relationship with excellence, taking care to respond timely, and with impeccable communication.

Delivery:

• Oversee project delivery, ensuring timelines and budgets are met.
• Lead project team and collaborate with Design and Strategy Teams.
• Plan workflows, manage resources, and provide status and budget tracking updates in meetings.
• Document learnings and champion internal processes and tools.
• Maintain quality standards and proactively address challenges.
• Anticipate challenges and proactively find solutions to keep projects moving smoothly.

Commercials:

• Create estimates and manage financials, ensuring project profitability.
• Collaborate with Finance on client invoicing, vendor management and financials.
• Forecast accurately and develop strategic account plans with the Client Lead.
• Monitor financial performance and contribute to business development efforts.

Benefits

What we offer; 

Alongside a market appropriate salary commensurate with the level of this role, you will have access to an outstanding benefits package including: 

1. 15 vacation days 

1. 12 paid holidays 

1. 5 paid sick/wellness days 

1. 2 paid personal days 

1. A comprehensive medical, dental and vision plan (including family coverage) 

1. Life and disability insurance 

1. Flexible spending account for medical expenses 

1. Commuter benefits program 

1. 401k plan with company matching up to 4.5%, employees start receiving matching contributions after 3 months of employment.