Reservation and Data Specialist (6556)

Job DetailsJob Location: Corona, CA 92880Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $21.50 - $21.50 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Shelter ServicesStatus: Full-Time, Hourly, Non-Exempt, In-Person
Payrate: $21.50/Hour
Schedule: Monday - Friday 7:00 a.m. - 3:00 p.m.

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:


Medical, dental, and vision insurance
Paid Time Off (Vacation + Sick Pay)
Flexible Spending Account
Employee Assistance Program
403(b) savings plan with up to 3% company matching
Paid on-the-job training and orientation
Mileage reimbursement
Referral bonus program
Opportunities for career growth



Job Summary: The Data and Reservation Specialist is the first point of contact for our referring Outreach partners and PD. This position will be responsible for coordinating homeless services enrollment and referrals for Mercy House programs, data collection and entry into the Homeless Management Information System (HMIS), creation of reports from the HMIS, client follow-up, and client file management. The Data and Reservation Specialist assists Mercy House staff in recording services provided, clients served, and program outcomes.

Essential Duties and Responsibilities:
Reservations


Responsible for tracking and updating Bed Availability Roster 
Screen calls from referring Outreach partners, PD and returning clients 
Ensure referrals have been vetted for felony warrant checks and sex offender status 
Make bed reservation for client arrivals; to include mode of transportation to shelter


Program Data Entry and Reporting


Ensure HMIS intake forms are completed by clients and data is entered into the HMIS 
Ensure HMIS data quality management 
Responsible for entering all Bed Nights, Case Notes and Services into database daily 
Scan and file intake packets and other pertinent documents daily 
Follow up with staff as needed to ensure needed documents and updated forms are kept to the agency standard 
Meet data entry deadlines in a challenging and constantly changing atmosphere 
Light data reporting tasks 


Miscellaneous


Attend staff meetings 
Attend County CoC meetings as needed 
Attend training workshops as needed 
Perform ad hoc projects as appointed by Superviso

QualificationsEducation and Experience


Strong computer, typing, and data processing skills
Proficiency in Microsoft Word, Excel, Outlook, and Internet-based browsers
Possess a high level of tolerance and understanding for individuals who are present for services with urgent multiple case management and health needs


General


Ability to work effectively with a diverse population; plan, organize and prioritize duties; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
Strong verbal communication and interpersonal skills
Ability to multi-task in a fast-paced environment
Attention to detail
Fluency in Spanish is of significant value


Physical Requirements


Ability to lift up to 25 pounds
Prolonged periods sitting at a desk and working on a computer