Sr. Director, Client Growth

Sr. Director Client Growth

 LOCATION : REMOTE GEORGIA ( USA) 

The Role:

This role is a senior commercial leadership role with enterprise-level accountability for driving incremental revenue from existing clients. This role leads and sets the strategic direction for a high-impact Client Growth “strike team,” responsible for meeting aggressive net-new bookings goals, shaping client growth strategy, and translating corporate revenue priorities into executable sales motions across a diversified client portfolio.

Role Responsibilities: 

Revenue Ownership & Financial Accountability

• Provide senior leadership and strategic direction for a team of Client Growth Managers accountable for net new bookings revenue within assigned accounts.
• Own revenue outcomes for the Client Growth function, including quota attainment, forecasting accuracy, and pipeline health across the team.
• Set annual and quarterly quotas for the team in alignment with enterprise revenue strategy, growth initiatives, and financial targets.
• Ensure transparent communication of department performance and activities through regular reporting and executive-ready insights.

Growth Strategy & Commercial Direction

• Establish and evolve the overall growth strategy for existing clients, including prioritization of accounts, industries, and solution offerings.
• Ensure account-level execution excellence by overseeing account planning, Intentional Pursuit Strategies (IPS), white space analyses, and other strategic planning tools across the portfolio.
• Apply advanced strategic and commercial judgment to solve complex client challenges, balancing client value creation with company financial and operational priorities.
• Demonstrate a deep understanding of varied client business models and the ability to distill complex problems into actionable growth strategies.
• Build, maintain, and refine engagement operating rhythms internally and externally, articulating product roadmaps, service vision, and long-term partnership strategy.

Executive & Stakeholder Leadership

• Serve as a senior commercial leader interfacing with the VP of Commercial, Executive Leadership Team, Finance, and other key stakeholders, providing clear data-driven updates on performance, risks, and opportunities.
• Lead and actively participate in Monthly Business Reviews (MBRs), strategic planning cycles, and other critical operating rhythm milestones.
  • Build and maintain deep, trusted relationships with senior client stakeholders and internal partners to enable collaboration, growth visioning, and complex negotiations.
  • Provide executive oversight and guidance on the development and delivery of tailored Quarterly Business Reviews and Strategic Partnership Reviews (SPRs) for key clients.

• Team Leadership & Performance Management

  • Establish clear expectations and operating cadence for performance management, including weekly 1:1s, monthly commit calls, internal QBRs, and objective, metrics-based coaching.
  • Drive a culture of accountability, urgency, and continuous improvement while fostering creativity and innovation within the Client Growth team.

  Client Portfolio & Partnership Oversight

  • Oversee and guide analysis of client partnership status, including scope of opportunity, revenue outcomes, legal and regulatory considerations, and long-term strategic fit.
  • Oversee onboarding strategy and execution in coordination with domestic and international teams, ensuring scalability, consistency, and quality.
  • Provide executive oversight for client terminations and offboarding processes, ensuring risk mitigation, clear communication, and operational rigor.

  Market Intelligence & External Insight

  • Ensure consistent capture and communication of market feedback, competitive intelligence, and client insights to inform broader commercial and product strategy.
  • Maintain strong external industry relationships and leverage those networks to anticipate emerging trends, market shifts, and growth opportunities.

  • Operational Excellence & Continuous Improvement

    • Champion a