About The Role

The Resale Advisor, Repeat Business (LAS) drives repeat business by acquiring consigned items from existing clients within an assigned territory. This role focuses on re-engaging established consignors, maintaining strong client relationships, and consistently converting outreach into repeat consignment activity in a fully remote, quota-driven environment. The LAS delivers a high-touch client experience while managing contracts, setting pricing expectations, and maintaining disciplined pipeline execution.

What You Get To Do Everyday

• Re-engage existing clients within assigned book

• Convert marketing-generated reactivation leads

• Drive repeat consignments through daily outreach

• Maintain consistent outbound cadence via phone/text/email

• Review contracts and set pricing expectations confidently

• Deliver a reliable, white-glove remote client experience

• Maintain CRM accuracy and clear next steps

• Generate referrals from satisfied repeat consignors

What Great Looks Like (Performance)

• Executes disciplined outreach to existing client base

• Builds trust-based relationships that convert to repeat consignments

• Meets quota consistently with strong book management habits

• Demonstrates operational follow-through in remote environment

Core Competencies (Baseline)

• Entrepreneurial drive and ownership mindset

• Coachability & learning agility

• Relationship Building

• Operational Discipline & Execution Excellence

• Self-Management & Resilience

What You Bring To The Role

Minimum Requirements:

• Ability to quickly build rapport and establish trust and credibility with clients

• Proficiency and comfortability using software such as G-Suite, Email, SalesForce, CRM 

• Ability to commit to full-time hours (40 hours per week) 

• Self-motivation and drive to achieve results

• Excellent verbal and written communication skills

• Exceptional attention to detail and organization skills

• A solutions-focused mentality with a growth mindset

• Adaptability and openness to change

• Professional appearance and demeanor

Preferred Requirements:

• Previous experience selling luxury goods and/or services 

• Ability to discuss and advise customers on general fashion trends and developments in the luxury market

Compensation, Benefits, + Perks

• Base pay plus uncapped commission

• Annual Elite Club Trip for top performers

• Monthly sales competitions (i.e. cash | prizes | site credit)

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid Parental Leave

• 9 Paid Company Holidays

• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

• Find out more about our Benefits here.

The expected On-Target Earnings range for this role is $34.80 - $37.14. To determine on-target earnings, the range includes both hourly rate and target incentive compensation. Target incentive compensation for some roles may include a ramping period. Compensation is higher for those who exceed targets.

The expected hourly rate for this role is $24.35-$26.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We h